About Us

Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

The role of Administration Officer is responsible for providing quality administrative support to stakeholders of the Aged Care Volunteer Visitor Program and the wider Volunteer Relations team.

This role plays an important part in ensuring the smooth-running operations of the team’s function through efficient administrative services, customer service, data collection, and reporting.

Key Role Accountabilities:

Under the direction of the Coordinator - Volunteer Visitor Program and consistent with the principles of continuous quality improvement, the Administration Officer will be responsible for:

Aligning their workplace behaviour with the WMQ Model of Care, the Wesley Charter, and Wesley Mission Queensland's Vision, Mission, and Values.

Providing quality administrative support to the team, including meeting and diary management and general administrative duties.

Maintaining positive relationships with stakeholders and delivering exceptional customer service.

Developing and maintaining effective communication with stakeholders, ensuring the timely dissemination of information.

Collecting, recording and managing stakeholder records.

Assisting with the preparation and management of presentations, documentation and spreadsheets.

Collecting, inputting, and reporting on data in line with funding requirements.

Ensuring compliance with legislative and regulatory requirements.

Attending meetings and supporting the coordination of events and functions where necessary.

Performing other duties and assisting with initiatives as directed by the Manager - Volunteer Relations.

About You

Business-related qualification and significant administration experience.

Advanced knowledge of administration gained through experience, training, or education.

Knowledge of and experience interpreting statutory requirements and systems relevant to the workplace.

Demonstrated experience in accurate and efficient compliance collecting, recording, auditing and reporting on data.

Proven experience in diary and meeting management.

High attention to detail, excellent personal organisation skills and the ability to prioritise and work effectively in a busy environment.

Excellent interpersonal skills, including application of customer service principles to all stakeholders.

Advanced skills in the Microsoft Office suite of applications particularly Word, Outlook and Excel.

Experience utilising customer management systems or volunteer management systems.

Desirable:

Experience working in an administration setting within a not-for-profit organisation.

Knowledge of or ability to gain knowledge of the Aged Care Volunteer Visitor Scheme.

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to salary packaging benefits that enable you to increase your take-home pay

Access to discounts on private health insurance, gym memberships and travel

WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.