Job Opportunity: Assistant Manager Client Services

Work type: Full Time

Location: Kununurra, Western Australia, 6743

Are you a people-first leader passionate about empowering communities and helping others achieve their employment goals? Join Job Pathways as an Assistant Manager Client Services and lead a dedicated team committed to driving positive change across the East Kimberley region!

Learn more about us: https://jobpathways.org.au/

About the Role

As the Assistant Manager Client Services, you will lead a culturally diverse team delivering high-quality, person-centred support to Community Development Program (CDP) job seekers and community members. You’ll play a key role in guiding individuals to employment, improving quality of life, and building sustainable community engagement through strategic planning, team leadership, and effective partnerships.

This is a rewarding leadership opportunity to influence employment outcomes, manage daily operations, and build impactful relationships across the East Kimberley.

Key Responsibilities

• Lead and Motivate: Supervise, mentor, and develop a culturally inclusive team, driving quality case management and post placement support.
• Strategic Planning: Contribute to and implement regional workforce development strategies and labour market planning.
• Service Delivery: Manage caseloads, oversee daily operations, and ensure service standards align with Job Pathways’ values and quality management systems.
• Community Engagement: Build strong partnerships with local employers, Indigenous organisations, councils, and community groups.
• Compliance & Reporting: Maintain accurate client records, ensure compliance with program guidelines, and meet performance benchmarks.
• Cultural Responsiveness: Promote culturally safe practices in service delivery and staff development.

Qualifications & Experience

Mandatory Experience:

• Demonstrated leadership in CDP or human services.
• Strong relationship-building and stakeholder engagement capabilities.
• Proven ability to manage performance, resolve challenges, and drive results.
• Understanding of the social and economic factors affecting Indigenous and rural communities.
• Excellent communication and case management skills.
• Strong problem-solving, decision-making, and adaptability in a dynamic setting.

Preferred Qualifications:

• Qualifications in Leadership & Management, Human Services, or Employment Services.

What You’ll Need

• A current C Class driver's licence (essential)
• Ability to travel regularly, including short stays away from home

A current or willingness to obtain:

• National Police Certificate
• Working with Children Check (WA)

Why Join Job Pathways?

• Empower Lives: Contribute to meaningful, long-term community and employment outcomes.
• Supportive Culture: Be part of a collaborative and culturally respectful team.
• Career Growth: Opportunities for development in a dynamic and mission-driven organisation.
• Regional Impact: Work at the heart of East Kimberley’s employment and community development efforts.

Additional Benefits

• Attractive leave entitlements supporting a great Kimberley lifestyle
• Salary sacrificing to maximise your income
• Annual health and wellbeing allowance
• Access to a confidential Employee Assistance Program

How to Apply

If you're ready to lead change and help build sustainable futures, we want to hear from you!

Job Pathways is committed to creating a workplace where quality, safety, and cultural responsiveness are highly valued. Guided by the values of Courage, Commitment, Care, and Collaboration, our team is united in its mission to build employment pathways.

To apply, please submit a cover letter that addresses both the mandatory and preferred experience outlined above, along with your current resume. Applications that do not include a tailored cover letter will not be considered.

For a copy of the position description or to submit your application, email [email protected]

Job Pathways reserves the right to fill the position prior to the ad closure date should a successful candidate be identified.

📍 Location Note: This role is based in Kununurra, WA. (Housing is not provided with this position)