Ascend Business Results is a CPA Accounting & Business Advisory Firm that aims to help our clients enjoy the adventure of business.

An exciting opportunity exists for an enthusiastic and proficient 'go-getter' to join our team as a full time Client Service Manager

Do you want to work with a fun, professional team and learn from a local business who has been looking after locals for the last 27 years?

Do you want interesting and varied work with opportunities to advance your career?

Then you should consider this opportunity where you will work with an experienced team and the director of the business, receive personalised mentoring and work with a wide variety of clients and industries.

If you want to learn from an intimate team where you get to work directly with everyone in the business and think you have what it takes to be successful in this role, then apply without delay.

This is a full-time role for a Client Service Manager, a pivotal role in managing our service delivery and nurturing our client relationships. Working closely with both our administrative and accounting team members, our Client Services Manager will be focused on maintaining and improving our work flow practices to deliver client projects in a professional and efficient manner, and in line with our core values. You will be working with a small and collaborative Business Advisory team and we're looking for someone with personality, excellent communication skills and who is passionate about developing and growing their career. We offer excellent mentoring, quality training, flexibility and a fun working atmosphere.

Responsibilities include:

Supporting the team with project management – helping to keep timelines, workflows, and deliverables on track

Maintaining accurate records, notes, and admin documentation across projects

Providing exceptional client service and support to ensure a positive client experience

Acting as a central point of contact for internal updates relating to client projects

Assisting with the onboarding of new clients and maintaining accurate client records.

Coordinate with team members to ensure the timely resolution of client issues and service requests.

Following up on assigned tasks and ensuring the team is across priority items

Assisting with internal processes that contribute to a smooth and consistent client experience

Identify opportunities to enhance client relationships and support business growth

Assisting with new client onboarding processes

Providing warm, professional client communication to keep clients informed and supported