For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:

• 340,000 people through first aid training, education and engagement,
• 362,000 people who received care close to where they live and work,
• 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

The District Support Lead is responsible for providing effective leadership to non-operational team members within the district, ensuring the administration function across the district is effective, efficient and of the highest possible quality.

This is a permanent full-time role based in the Northam District Office working 37.5 hours per week. The role is reporting into the District Operations Manager (DOM), Rural and Remote Operations, and working as part of a dedicated and closeknit team supporting 550 volunteers and over 50 staff throughout the Northern Wheatbelt. The Northern Wheatbelt district covers Jurien Bay in the north to Southern Cross in the East and is bordered by Great Eastern Hwy.

The role will be directly responsible for managing 2 District Support Coordinators, 3 District Office Administrators and 20 District Administration Officers throughout the region. The role will require travel within the Northern Wheatbelt district (in a company pool car) and will ensure that the district support functions are managed in an efficient and effective matter.

What you’ll do:

• Foster a high-performing team culture, ensuring team members have the knowledge, skills and abilities to achieve personal and performance objectives.
• Lead a team of Administration officers throughout the district office and sub centres to ensure effective and efficient administration practices are met.
• Support the District Operations Manager to develop regional, district, and local level strategic partnerships with Health Service providers in the region
• Support the District Operations Manager to develop and maintain strong relationships with commercial sectors to enhance and develop commercial opportunities
• Leverage organisational support and resources to assist sub centres in their efforts to recruit and retain volunteers effectively this includes leading locally based reward and recognition activities.
• Provide support to the DOM to oversee the functions of human resources, administration, financial management, and performance development within the region
• Establish a culture of autonomy and independence at sub centre committees while offering a high level of support
• Provide guidance and supervision to administrative team members within the district, answering queries and being a point of escalation when required.
• Support people to succeed and improve their performance, alongside People Services when required.
• Ensure compliance across the district with sub-centre governance and other relevant policies and procedures.
• Develop and maintain systems and documents for local asset management information.
• Facilitate communication throughout the district, ensuring effective dissemination and understanding of information.

What you’ll need:

• Relevant tertiary qualification or extensive experience in a related field
• Current C class driver’s license
• Desirable: First Aid Certificate

• Knowledge of St John Ambulance operations and procedures
• Knowledge of an emergency services environment
• Background in people management including recruitment and retention, employee relations, and performance management
• Experience working with volunteers St John WA
• Qualifications Essential:

• Strong verbal and written communication skills
• Ability to think strategically
• Financial and business acumen
• Intermediate to advanced level of competency in Microsoft Office Suites
• Excellent problem-solving skills
• Ability to demonstrate initiative
• Effective time management and planning skills
• Ability to lead multidisciplinary teams
• Experience in operations and logistics
• Experience in sales and business development
• Demonstrated leadership and management experience
• Demonstrated ability to work with a remote based team.
• Desirable:

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To apply for this exciting opportunity please select "Apply Now", application must include an up-to-date Resume and Cover Letter addressing the below questions:

• What is your motivation in applying for the District Support Lead role with St John WA?
• Outline your experience in office management and people leadership
• Outline your experience in leading remote teams

Alternatively, if you have any questions please contact Careers on (08) 9334 1436 or via email at [email protected]

Applications close on Monday 26th of May 2025 at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John