Support Administrator

• Employment Type: Temporary until 30 June 2026 (x 3 roles)
  
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
  
• Grade: Clerk Grade 3/4
  
• Salary Range: Salary Range: $82,193 - $90,001 plus 11.5% Super

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

A new role has become available as a Support Administrator in Government Technology Platforms; part of Digital NSW and the Department of Customer Service. Our aim is to be the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and businesses of NSW. https://www.digital.nsw.gov.au/delivery/government-technology-platforms .
In this role you will undertake a range of project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects, in line with established project plans and objectives.

Day to day responsibilities:

• Overseeing the monitoring and resolution of JSM service requests and incident tickets to ensure service continuity.
• Manage Incident SLAs, conduct proactive system and alert monitoring, and perform daily platform health checks to maintain operational stability.
• Document resolutions, provide detailed insights, and facilitate knowledge sharing to enhance team performance and service delivery.
• Prepare comprehensive shift handovers, ensuring seamless transitions and uninterrupted support across all shifts.

What you will bring to this role

• Demonstrated experience in providing project and operational support, including monitoring and reporting on plans, milestones, and deliverables to ensure alignment with time, cost, and quality indicators.
• Experience in updating and collating documentation and records to ensure project delivery complies with agreed management methodology.
• Experience in conducting research and analysis, contributing to project briefs, and assisting the project team to complete tasks and implement plans to achieve agreed outcomes.
• Experience in communicating with stakeholders to provide project updates and address implementation issues, while offering secretariat and administrative support, including coordinating meetings and preparing papers for project management.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

How to apply

Please attach your updated resume and cover letter cover letter maximum 1 page) outlining how you meet the skills and experience of this role.

Salary Grade 03/04, with the base salary for this role starting at $82,193 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 21st May 2025 @ 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process