This pay rate is inclusive of mandatory 25% casual loading

Great opportunity for a Service Desk Analyst / Support Engineer, with excellent communication and customer service skills to join a highly technical / collaborative team and supportive management. You will be required to provide on-site support (level 1 & 2, based out of the Melbourne CBD office) in a corporate environment and operating in a national support model.

Responsibilities

• Input into the development of systems, tools and procedures that improve our capabilities
• Actively take part in Change, Incident and Problem Management
• Triaging and classification of inbound requests and incidents, sometimes directly from clients
• Vendor management (IT & Facilities)
• Ensure the effective and efficient operation of ICT services
• Ensuring incidents are resolved within agreed service level commitments
• Managing and maintaining the ICT asset and software license registers
• Ensuring ICT maintains a low risk profile and a secure IT environment
• Maintain systems at a supported version by applying latest patches and service packs
• Recognising the potential for automation of processes
• Participate in after hours and weekend support
• Ensure that all ICT documentation is developed and maintained

Knowledge and Experience Required

• In depth experience supporting Microsoft Windows based operating environments including:

o Windows 10 desktop and unified communications applications
o Office 2010 and Office 365, including Outlook and Teams
o Experience with or exposure to supporting Microsoft Active Directory.
o Experience with or exposure to supporting Exchange 2013/Exchange Online server environments.

• SCCM - Manage the deployment, configuration and security of desktop and mobile computing devices.
• Demonstrated high level of customer service skills, including the ability to relate to a range of people with varying levels of ICT competencies in a friendly and professional manner.
• ITIL Certifications
• Excellent communication skills both written and verbal
• A passion for technology
• Strong problem solving
• Exposure to product lifecycle management
• Self-starter, capable of working with minimal supervision and the ability to independently research processes
• Great time management skills and prioritising to work toward a fixed deadline
• Logical and structured approach
• Attention to detail

Like to know more?

Should you wish to discuss this opportunity in more detail, please contact Sebastian Kowaleczko on 03 7065 1852.

Your interest will be treated in the strictest of confidence.

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 244665