What You'll Do

• Manage and resolve Level 2 support tickets ( approx. 60% ticket workload).
• Repair broken hardware and provide user support across Confluence and Jira platforms.
• Hardware setup for new store openings and acquisitions.
• Software updates and patching across the business.
• Onboarding and offboarding of staff (Active Directory administration).
• Provide desktop and infrastructure support across internal and specialist optometry platforms.
• Work closely with managed service providers for escalations and field support.
• Interstate travel as required for new store setups and support projects.

What You Bring

• 3-4 years of Level 2 Desktop Support experience.
• Experience supporting users in a retail or healthcare environment preferred.
• Comfortable operating in an unstructured, fast-paced environment.
• Self-starter with excellent customer service skills.
• Ability to deal with highly specialized and perfectionist users.
• Flexibility to travel interstate as needed.

Why Join Us?

• Initial 6-12-month contract with view to extend/permanency.
• Work in an exciting growth phase for a Private Equity-backed healthcare business.
• North Sydney location with WFH flexibility (3-4 days in office).
• Exposure to projects including AI, platform upgrades, and technology maturity uplift.

Interview Process

• 1st Stage: Face-to-face interview with IT Manager at North Sydney
• Start date circa 12th May.

Please apply or contact

[email protected]

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