We are partnering with a globally recognised consultancy to find TWO Service Desk Engineers for a key client in the mining and energy sector.

You will be responsible for delivering exceptional on-site support services, ensuring all incidents and requests are resolved promptly and adhering to agreed-upon service level agreements (SLAs).

Key Responsibilities:

• Provide comprehensive technical support to end-users for their laptops, desktops, mobiles/tablets, and BYO devices, offering both in-person and remote assistance.
• Deliver hands-on and remote troubleshooting and resolution via telephone or remote access tools.
• Perform the installation, repair, and ongoing maintenance of end-user computer devices and associated software and hardware.
• Diagnose and resolve hardware and software issues swiftly, identifying root causes related to end-user devices to minimize any impact on users.
• Act as a point of escalation, providing second-level support for issues referred from the Service Desk.
• Collaborate closely with the Service Desk and other support teams to ensure a seamless and positive customer support experience.
• Work in partnership with infrastructure and application teams to facilitate the timely delivery of services.
• Demonstrate initiative, maintain a professional demeanor, and uphold high standards of conduct at all times.
• Undertake complex technical tasks and contribute to cross-functional projects and activities.
• May require participation to join an on-call rotation to address urgent issues after hours.

Technical and Infrastructure Skills:

• In-depth knowledge of Windows 10/11 and Microsoft 365 (M365).
• Experience with ServiceNow for IT service management.
• Proficiency in Active Directory and Azure Multi-Factor Authentication (MFA).
• Experience supporting mobile devices and tablets (Android and Apple).
• Familiarity with Intune and/or SCCM for device management.
• Competent in supporting standard and multi-function print devices.
• Understanding of workstation network configurations.
• Knowledge of fundamental networking concepts and components.
• Experience with voice communication systems.
• Familiarity with various video conferencing platforms.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nicole Oo via email: [email protected]

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.