Woodward's Auto Repairs is a small family-owned and operated business located in Wangaratta, proudly serving all vehicle types for over 30 years. Committed to honesty and integrity, we have cultivated a loyal customer base that spans the region. We are looking for an organised and proactive Office Administrator to join our close-knit team, ensuring seamless operations between the workshop and office while delivering exceptional customer service.

In this role, you will provide excellent customer service as the first point of contact for clients and service providers. Key responsibilities include managing front desk duties, accepting payments, following up on outstanding accounts, and invoicing clients promptly. You’ll ensure customer satisfaction by managing daily bookings and maintaining the office environment, including supplies and equipment. Additionally, you will maintain an accurate vehicle database and prepare quotes for potential bookings using online tools. You will manager upcoming bookings and order required parts. Join our team and contribute to a smooth and efficient workshop experience!

About you

You'll be a real team player with a 'can do' attitude. We're a busy, fun loving team so the ability to work collaboratively is a must

Proven experience in office administration or customer service, preferably in the automotive industry (not essential)

Strong organisational skills with the ability to multitask and prioritise tasks effectively

Excellent communication skills, both verbal and written, to engage with clients and team members

Proficiency in using digital tools for quoting, invoicing, and database management

Attention to detail in maintaining accurate records and balancing accounts

Driver's licence

What you can expect from us

An employer that looks after their staff, both in terms of above award salary and great working environment. As well as a fun loving team dedicated to providing the highest level of customer service.

Please contact us for a detailed position description or any further information required prior to applying.