About Us

We are a leading provider of interventional pain medicine in Brisbane, Australia. Our doctors are some of the most leading in the field, offering niche procedures and exceptional patient care. We believe that fostering a collaborative team environment where staff are respected, valued and encouraged provides the best patient outcomes and enhances the workplace. As a QPain receptionist you are the first point of contact and integral part of the team.

Qualifications & experience

• Previous experience (at least 12 months) working as a Medical Receptionist - specialist medical reception experience highly regarded.
• Empathetic nature and compassion for people in chronic pain
• Experience with Genie practice software and knowledge of IMedX - highly regarded
• Strong attention to detail is essential and ability to to multi-task
• Attention to detail and proficiency in task deadlines
• Proficient typing and computer skills
• Strong time management skills and accountability
• Professional presentation with outstanding manners
• Ability to work independently and as part of a team
• A sound knowledge of Medicare, DVA, WorkCover and Private Health Fund billing

Tasks & responsibilities

• Greeting and checking-in patients on arrival at the clinic & maintaining our rooms, ensuring all areas are clean, tidy and ready for the start of each clinic
• Manage doctors’ schedules
• Booking and managing patient appointments and referrals
• Answering the telephone and handling patient queries and requests
• Ensuring patient confidentiality is maintained at all times
• Sending and processing confidential patient correspondence & email management
• Liaising with other hospitals, doctors and medical practices
• Health fund and Medicare claim processing and billing of consultations
• Scanning and uploading information into patient charts
• Surgery applications and administration of theatre lists
• Knowledge of WorkCover & third party providers
• Ad hoc tasks as directed by the Practice Manager