Specialist Support Coordinator – Level 3

Full-Time or 0.8 FTE | $95K–$105K + Super | Work from Home | Flexible Hours

Are you an experienced Level 3 Specialist Support Coordinator committed to making a meaningful impact in the lives of NDIS participants? Do you thrive on autonomy, person-centred practice, and flexible working conditions? Join Springboard Support Coordination, a values-driven organisation really proud of its small friendly team and collaborative approach to participant support.

A Bit About Us

We're a registered NDIS service provider committed to delivering high-quality, person-centred support coordination. Our supportive team comprises experienced Level 2 and Level 3 Support Coordinators who work together to maintain a balanced workload. We place a strong emphasis on autonomy, collaboration, and values. No participant is onboarded without a chat with you first, your input matters here.

What the Role Looks Like

You’ll work from home with the flexibility to manage meetings with participants and their supports.

You’ll manage your own caseload and schedule - whether that's a 9-day fortnight, working within school hours, or another routine, you get to choose.

You’ll be support a mix of Level 2 and Level 3 NDIS participants, to ensure variety and a balanced caseload.

You’ll have plenty of autonomy, but there is always someone to bounce ideas off when needed.

Your Responsibilities

Provide high-level Specialist Support Coordination to participants with complex needs.

Collaborate and meet with participants, families, providers, and stakeholders to implement and monitor NDIS plans.

Navigate complex service systems and build sustainable support networks.

Track and meet KPIs related to service delivery and participant outcomes.

Maintain accurate documentation and manage your caseload effectively.

Uphold person-centred, values-based practice at all times.

What You’ll Bring

Minimum 2 years’ experience including Level 3 Specialist Support Coordination.

Strong ability to work autonomously while staying connected to a team.

In-depth understanding of the NDIS framework and person-centred practice.

Excellent communication, problem-solving, and organisational skills.

Commitment to participant empowerment and ethical practice.

Relevant tertiary qualification in Social Work, Psychology, Allied Health, Human Services, Community Services, Disability or Developmental Education.

Desirable: Case Management experience.

Compliance Requirements

Valid Working with Children Check, Police Clearance, and NDIS Worker Screening Check.

Current driver's licence and reliable vehicle (travel reimbursement provided).

What’s on Offer

$95K–$105K salary (FTE) depending on your experience.

Super flexible working conditions - design your week how it works best for you.

100% remote work setup - all our team works from home.

A genuinely supportive, friendly, and collaborative team.

How to Apply

If this role sounds like the right fit for you, we’d love to hear from you.

Please submit your CV along with a brief cover letter sharing a little about who you are and why you’d be a great addition to the Springboard Support Coordination team.

If you would like further information about the role and Springboard please send an email to [email protected]