About the role

An exciting opportunity for an experienced Support Coordinator - Level 3 to join our amazing Heart2Heart Team as the Senior Support Coordinator in Bundaberg, overseeing both of our locations (Bundaberg and Toowoomba) This position is open to Part Time up to Full Time hours.

Heart2Heart Support Coordination are here to make a difference in people’s lives by assisting them with independence and building confidence. We put the focus back on the participant and their families and pride ourselves on creating a diverse and inclusive workplace.

The Senior Support Coordinator will apply attentive interpersonal skills, an understanding of the NDIS, time management, and planning and administration, to enable each NDIS participant to access the supports and services they need to lead everyday lives, and to reach their personal goals.

Provide Level 3 - Specialist Support Coordination

Manage a complex participant case load and be the Subject Matter Expert (SME) portfolio holder, providing education, training, and best-practice information to the Support Coordination Team

Provide leadership, mentoring and coaching, capacity building support, supervision on complex cases and build the capacity of others in the Support Coordination Team

Support the Team with the day-to-day running's and promotion of Heart2Heart Organisation across both locations

Conduct initial assessments of participants, interpreting NDIS plans and health information, as well as personal circumstances and manage caseloads between the Team

Promote empowerment, choice and control and community inclusion of people with disabilities and their families, consistent with their NDIS plan

Ability to attract and retain the targeted population of NDIS customers

About You

The successful applicant will have excellent time management skills, flexibility and willingness to grow with the organisation as well as;

Minimum 1-2 years experience in Support Coordination (preferred)

Successfully demonstrated experience in coordinating responsive, individualised support to participants with complex needs

Qualified and experienced Psychologist, Occupational Therapist, Social Worker, or Mental Health Nurse encouraged to apply

Detailed working knowledge of relevant community networks and relevant external services

A strong passion for helping others to learn and grow, a positive attitude, show initiative, are dedicated, and have a professional and personalised presence

Adaptability and ability to contribute in a positive and proactive manner within a multidisciplinary team

Empathy and understanding for clients and staff while maintaining emotional resilience

About the benefits

$43.08 hourly rate

Flexible work arrangement, WFH option with a mix of office based days

Rewarding role helping people

Great team environment, small close-nit team

Progressive organisation with great growth opportunities

Supported training to navigate the new NDIS changes with Support Coordination

Salary Packaging (Vehicle)

Employee Assistance Program (EAP)

Uniforms Provided

A requirement prior to commencement, is eligible to apply for or currently hold the below: (which are to be maintained at your own expense)

Qualified and experienced Psychologist, Occupational Therapist, Social Worker, or Mental Health Nurse encouraged to apply

Blue Card/Working with Children - No Card/No Start

Yellow Card/NDIS Worker Screening Check - No Card/No Start

Must have completed the NDIS Worker Orientation & Supporting Safe and Enjoyable Meals module

Valid and current First Aid and CPR certification

Must have a drivers licence

The right to work in Australia

Apply now to start your new career with Heart2Heart Support Coordination. Call and speak with Cassandra on 0468 764 193 or Nic 0466 596 726 if you have any queries about this role.