Are you passionate about building strong relationships and solving problems? At Symbio Laboratories, we are looking for a dedicated and professional Customer Service Officer to join our team in Brisbane. If you thrive in a dynamic environment and are committed to delivering exceptional service, we want to hear from you.

ABOUT THE ROLE

In this role, you’ll be the first point of contact for our valued clients, assisting with enquiries and fostering strong relationships through regular meetings and feedback sessions. You’ll collaborate closely with laboratory staff to address client needs and provide tailored solutions, ensuring a seamless experience.

Your contributions will have a direct impact on industries critical to Australia’s food, agriculture, environmental, and pharmaceutical sectors, both in domestic and international markets.

No scientific background? No problem! What matters most is your ability to engage clients, understand their needs, and deliver exceptional service.

At Symbio Laboratories, we believe in growth. Successful candidates will have opportunities to develop their careers in areas such as management, sales, logistics, IT, and more.

If you’re ready to take on a client-focused role where your communication and problem-solving skills will shine, join our team and be part of an organization committed to quality and innovation.

ABOUT YOU

We are searching for motivated individuals with a positive, can-do attitude who thrive on engaging with clients and solving challenges.

The ideal applicants will possess:

· Exceptional Interpersonal Skills: Able to actively listen, communicate clearly, and foster strong, trust-based relationships with clients,

· Fluent English Speaker: Possesses excellent spoken English with a polished, professional demeanor and approachable communication style,

· Professional Communication: Demonstrates impeccable phone and email etiquette, representing the company with clarity, courtesy, and professionalism at all times,

· Highly Organized: Capable of managing multiple tasks and deadlines efficiently in a fast-paced environment while maintaining high productivity,

· Detail-Oriented: Pays close attention to details to ensure client requests and communications are handled accurately and effectively,

· Quick Learner & Adaptable: Has a proven ability to quickly grasp new systems and workflows, with proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.),

· Problem Solver: Brings a proactive attitude and sound analytical thinking to resolve issues efficiently and logically.

No specific qualifications required! While a background in science or technology is a plus, we value a client-focused mindset and a willingness to learn above all else.

KEY RESPONSIBILITIES

Serve as the first point of contact for clients, providing professional assistance with day-to-day inquiries and feedback.

Actively listen to and interpret client communications to identify their needs and expectations,

Build and maintain strong client relationships through regular engagement meetings, ensuring open communication and understanding of their requirements,

Conduct service review meetings with clients to gather feedback, address concerns, and identify opportunities for improvement. These meetings will form a critical part of your role’s KPIs,

Collaborate with laboratory staff to clearly communicate client requirements and work together to resolve issues efficiently,

Deliver tailored solutions promptly and professionally to ensure client satisfaction and uphold Symbio’s reputation for quality service,

Document client interactions, including emails and phone calls, thoroughly and accurately for traceability and follow-up,

Leverage software tools and systems to investigate and resolve client queries,

Maintain strong organizational skills and efficiently manage tasks within a shared inbox to meet deadlines and service standards.

What We Offer:

You’ll receive hands-on training and ongoing support to build your skills and grow in your career. This is an excellent opportunity to develop your expertise while playing a critical role in enhancing client experiences and supporting industry-leading services. People enjoy working at Symbio Laboratories because of our strong teamwork and flexible working conditions. Benefits of working at Symbio include on-site parking, a focus on work-life balance, working in a modern laboratory as well as the opportunity to work with and trial the latest advancements in technology. In return, we ask for flexibility and a willingness to adapt to the shifting demands of a busy commercial lab.

Why Symbio Laboratories?

Proudly Australian owned and operated, Symbio Laboratories (‘Symbio’) is a leading provider of commercial analytical testing services to the food, agricultural, water, environmental and pharmaceutical industries. We have been continuously performing important technical analysis on millions of samples, from the food you eat to the water you drink, for more than 30 years. With laboratory locations in Brisbane, Melbourne, Sydney, Perth, Wagga Wagga, and internationally, Symbio provides our customers quality analytical services with the fastest turnaround time at the most competitive prices.

We are proud of the contribution and ideas our staff make to our business and we welcome your application. Symbio Laboratories is a diverse workplace and we encourage applicants of all backgrounds and ages.

If you feel this is the position for you, please apply with a copy of your resume and a covering letter detailing your skills, knowledge and experience, as well as what you feel you would bring to this position. We thank you for your interest and advise that only shortlisted applicants will be contacted.