Foodbank WA is looking for a Corporate Partnerships & Volunteering Administrator to support the fundraising team with Corporate Group Volunteering bookings for the Perth branch with the goal to enhance every corporate volunteering booking and then onsite experience. This role plays a pivotal role to ensure positive experiences and enhance the ability to continue and grow existing partnerships for additional funding and donations.

Benefits

Competitive remuneration package including salary packaging and the opportunity to be part of a dynamic, innovative, and long-standing community services organization.

Working hours

Full time - Permanent role 1 FTE

Key responsibilities

Efficiently manage phone and email booking enquiries, ensuring prompt and professional responses

Managing all aspects related to the booking platform, including coordinating new changes required with the platform provider when necessary

Reconciliation of booking information across finance and Salesforce

Generating and executing all communication aspects related to volunteer bookings, pre and post aspects including outcomes and pictures, cancellations and changes, payments, accurate collection of data, photo and media consent, dietary requirements, etc.

Overdue invoice tracking and payment follow up

Work collaboratively with the Fundraising, Warehouse, Branch and Finance Teams to ensure prompt and comprehensive responses to all enquiries, maintaining a positive and professional approach

Recording of corporate volunteering session benefits to partners against deliverables within the Salesforce system.

Effective and timely communication to all internal stakeholders about any booking changes

Create and maintain up to date records of all major corporate partners deliverables in Salesforce and Planner

Major Corporate Partner deliverables will cover social media posts, media releases, newsletter articles, volunteering sessions, operations aspects to food, nutrition education aspects, reporting and financial acquittal of funds

Maintain the Funds Needs Register of all approved CAPEX and new projects

Liaise with relevant internal departments to collect information about the Need, the Impact and other information needed to create proposals

Ensure the new Project Funding Template is completed and all approvals have been received

Contribute, along with other staff members, to the smooth running of the office by answering phones, maintaining accurate partner contact information in Salesforce and through assisting with other administration duties

Contribute to the accurate uploading of information in key reports and CRM systems (with a focus on Salesforce)

Assist at fundraising events as required. This may include weekend and after-hours work.

Assist with ad hoc administration tasks

Essential criteria

Experienced in customer service and proven experience in a relationship role

Highly developed communication and interpersonal skills

Ability and willingness to learn the company CRM system

Strong computer skills, with proficiency in Microsoft Office

Exceptional attention to detail – specifically information recorded, ability to multitask and have a flexible approach.

Ability to show initiative, problem solve and work productively with a positive, can-do attitude

Ability to work independently and as part of a team in a fast-paced environment

Excellent organisational and time management skills, with the ability to prioritise tasks effectively

Experience handling confidential information with discretion and professionalism

Highly professional and articulate with the ability to maintain accurate records

Desirable criteria

Experience working in a fundraising environment

Experience working in charities and the NFP sector dealing with poverty, health or disadvantage

Understanding and experience with Salesforce or similar CRM platform

Strong administration and process skill set

Personal attributes

Well presented

Strong customer service focus and commitment to delivering high-quality service

Confidence, with the ability to liaise with and maintain relationships with a variety of stakeholders

Strong teamwork, with the ability and social skills to work collaboratively with staff at all levels

Genuinely passionate and engaged in their own work and the work of others, consistently displays a positive energy about work which motivates others

Ability to think through and produce a broad plan and detailed schedule to forecast the activities needed to deliver an objective

Focuses on monitoring performance of self, including personal KPIs

Other Requirements

Must be an Australian Citizen/ Permanent Resident

Hold valid Australian work rights

National Police clearance

Medical assessment of current health

Willing and able to work occasional evenings and weekends to support fundraising events

Please apply with a cover letter addressing the essential criteria.