Service Delivery Officer – Cranbourne, VIC
Make a meaningful impact supporting participants living with psychosocial disability

About Us
Primacy Care Australia is a registered NDIS provider committed to empowering individuals with psychosocial disabilities to live fulfilling and independent lives. We provide tailored support services that promote choice, control, and inclusion. Our team is dedicated to continuous improvement, innovation, and maintaining the highest standards of care and compliance in line with the NDIS Quality and Safeguards Framework.

About the Role
We are currently seeking a Service Delivery Officer to join our team in Cranbourne, VIC. This vital position oversees a portfolio of NDIS participants and staff of key workers. You will play a central role in ensuring the delivery of person-centered, high-quality services that meet participant goals while upholding all safeguarding and compliance obligations.

Key Responsibilities

Maintain regular communication with participants, support workers, and stakeholders to ensure continuity and quality of care.

Conduct quarterly 1:1 sessions with support staff to strengthen team engagement and development.

Coordinate and adjust rosters based on participant needs, staff availability, and service continuity.

Monitor and ensure the accuracy of participant documentation, including service plans, risk assessments, and progress notes.

Collaborate across internal teams and external providers to promote integrated and person-centred service delivery.

About You

Relevant qualifications in community services, mental health, disability, or aged care (minimum Certificate IV or higher).

Demonstrated experience in service coordination, support planning, or frontline disability/mental health services.

Knowledge of the NDIS Practice Standards, Code of Conduct, and participant safeguarding principles.

Strong communication and interpersonal skills, with a solution-focused approach.

Proficiency in case documentation, scheduling systems, and Microsoft Office.

Flexibility to work across weekdays with some availability for after-hours support as required.

Mandatory Requirements

Current NDIS Worker Screening Check (or willing to obtain)

Current Working with Children Check - Employee Level (Victoria)

National Police Clearance (within 12 months)

Completion of the NDIS Worker Orientation Module

Why Join Primacy Care Australia?

Ongoing training and professional development

Supportive and inclusive team culture

Opportunity to contribute to a growing organisation focused on participant outcomes and innovation

How to Apply
If you are passionate about making a difference and meet the above requirements, we would love to hear from you. Click Apply Now and submit your resume and cover letter outlining your suitability for the role.