About the Role:

We are seeking a dedicated and compassionate NDIS Client Services Officer to join our team and play a vital role in supporting participants to receive high-quality, individualised services under the National Disability Insurance Scheme (NDIS). This role requires a strong understanding of the NDIS framework, outstanding interpersonal skills, and proven experience in administration and rostering (backup).

As the first point of contact for participants, families, and support teams you will be responsible for coordinating services, managing client relationships, ensuring compliance with NDIS requirements, and maintaining efficient daily operations.

Key Responsibilities:

Act as a primary point of contact for NDIS participants, their families, and support teams.

Coordinate service delivery in line with participants’ NDIS plans, goals, and preferences.

Understand staff rosters to ensure timely and appropriate support is provided, and to provide backup to the rostering team as required.

Maintain accurate and up-to-date client records and documentation in accordance with NDIS compliance requirements.

Ensure all client services and interactions meet NDIS Quality and Safeguarding Standards.

Liaise with internal and external stakeholders, including allied health professionals, support coordinators, and government agencies.

Assist with onboarding new participants, including gathering documentation and ensuring compliance with all necessary NDIS processes.

Support the organisation’s administrative needs, including data entry, file management, and regular reporting.

Escalate client complaints in accordance with company policy, including referrals to external agencies where appropriate.

Key Requirements:

Minimum 1–2 years of experience working within the NDIS sector (essential).

NDIS Worker Screening Check, Working with Children Check (if applicable), NDIS Online Modules completed.

Solid understanding of NDIS pricing arrangements, compliance, and service delivery expectations.

Strong rostering and scheduling experience in a client-focused environment preferred or willing to learn.

High level of interpersonal and communication skills with a genuine passion for supporting people with disabilities.

Excellent organisational and time management skills with the ability to prioritise competing demands.

Proficient in using client management systems, Microsoft Office Suite, and other administrative tools.

Ability to work both independently and collaboratively as part of a supportive team.

Desirable:

Qualifications in Community Services, Disability, Business Administration, or related field.

Experience working in a fast-paced, person-centred support organisation.

We encourage people of Aboriginal and Torres Strait Islander background and people with a disability to apply as we embrace diversity.

Please note that only successful candidates will be contacted.