About the Role
An exciting opportunity has become available for a Retirement Village Manager to lead and manage one of our sites on the South Side of Brisbane. This role involves overseeing the operations and sales of the village, ensuring exceptional resident satisfaction and achieving occupancy targets. You will liaise with relevant stakeholders to ensure operations delivers an exceptional resident experience and that business management systems and processes are maintained consistently and in compliance with Bolton Clarke policies. You will be active in promoting a strong customer focus culture, positive relations and brand recognition in the community.

Key activities:

• Resident satisfaction and experience by delivering social activities and events
• Manage engagement of residents and the Resident Committee to optimise resident empowerment and satisfaction
• Lead and coordinate Retirement Village operations ensuring compliance with the Retirement Villages Act, Code of Conduct and Accreditation standards
• Manage budget, resource planning and strategy for the Village
• Support the sales process to ensure agreed sales and occupancy targets are managed, optimised and achieved
• Working collaboratively with the Strata Committee regarding the operation and maintenance of the village

About You

• Genuine passion for engaging the retirement living community
• Proven management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectors.
• Sales experience in property or other Business to Customer environment with an ability to build strong client relationships to achieve and exceed sales targets
• Demonstrated ability to work with legislation. A sound understanding of the Retirement Village Act would be highly regarded
• Proven customer-centric philosophy combined with an ability to “get things done”
• Strong written and verbal communication including demonstrated problem solving skills
• Budgeting and reporting experience to support financial and operational goals
• Experience in Strata Management highly desirable

Why work for Bolton Clarke?
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

In addition, we offer:

• Competitive base salary + $15,900 Salary packaging + $2,650 meal and entertainment allowance
• Reimbursement of $0.88per/km you travel when using your own vehicle.
• Health Insurance discounts with Medibank
• Discount on selected car dealerships
• Fitness Passport Program
• Generous Employee referral program
• Free Flu Vaccinations
• Employee Assistance Program
• Travel and Flight benefits

How to Apply
To join our diverse, purpose driven organisation that offers rewarding professional development opportunities, please apply below with a resume and cover letter.

Applicants must obtain Federal Police Clearance or willingness to obtain, along with this season's flu vaccination and provide Covid-19 vaccination evidence.