Job Summary

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by QS Top 50 Under 50 rankings as Australia's top young university, and located centrally in one of the world's most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. The Lifetime Learner Experience (LLE) is recruiting for two Assistant Services Officers to join the Workforce Team on a full-time ongoing basis. About the role The Assistant Services Officer (ASO) is on deployment year-round to various frontline and back-of-house teams within LLE. The ASO is responsible for delivering a quality customer experience by providing timely, accurate and efficient information and assistance to stakeholders, including but not limited to the following responsibilities: • Providing accurate and appropriate responses to high volumes of enquiries in-person, over the phone in a call centre environment and via online portals on behalf of the university • Completing administration activities to support the LLEU teams and procedures of the unit• Assess and process faculty related learner administration correspondence, documentation and requests/applications that fall within the required level of delegation About you You are a self-motivated individual, enjoying a variety of tasks and working with different teams. You will enjoy a role which gives you the opportunities to gain an understanding of all aspects of the learner journey at the university. You also have: • Strong administrative and organisational skills• Proven ability to use required technology (e.g. student system, Microsoft suite) with a high level of accuracy, applying attention to detail and ability to troubleshoot problems for self and others.• Ability to supervise others and lead by example, demonstrating flexibility and responsiveness to Unit, team, project, stakeholder or customer needs.• Ability to interpret and adhere to relevant university rules, policies and procedures, including supporting others in their application. Remuneration & Benefits Base Salary Range: $76,053 to $81,348 pa (HEW 4) This role attracts 17% superannuation in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, childcare centres, generous parental leave and salary packaging opportunities. These positions are full-time, and appointment will be made on a continuing basis. How to Apply For the full list of the selection criteria and role responsibilities please click the apply link and download the Position Description from the UTS website. To apply, review the Position Description and submit: • a current CV with referees who are/were your direct supervisors from the 2 most recent employers AND • a separate document addressing the following selection criteria: 1. Proven ability to retain and manage a lot of information with a high level of accuracy2. Ability to maintain key, internal and external stakeholder relationships applying diplomacy and tact in a pressured environment3. Demonstrated commitment to excellence in customer service For information to assist you with compiling statements to answer the selection criteria, please visit Answering Selection Criteria. Only those applications submitted via the UTS online recruitment system will be accepted. Current UTS employees should apply through their UTS Employee Self Service function. As you will be unable to save your application once started, please have all required documents and information available prior to commencing. Please ensure that the file name for each document submitted includes IRC312680 Shortlisted candidates will be invited to attend a Work Sample Test, where you will be able to showcase your job-relevant skills and abilities. If you are experiencing any technical difficulties with uploading your application onto the UTS online recruitment system, please contact [email protected] Otherwise, if you require any further information, please email [email protected]. Closing Date: Friday 16th May 2025 at 9am (AEST)