Senior Support Worker (Day Services) - About the Opportunity

Do you have a passion for enabling people living with disability to live a meaningful life of their own?
Do you want to belong to a community that enables its people to Create, Connect & Grow?

If so, we would love to meet you!

Inala is a community supporting adults living with intellectual disabilities. We have a commitment to personal and known relationships, providing excellence in individualised support and creating a sense of community. We look for people who share these ambitions and our approach by showing respect for every individual, being empathetic and creative, and demonstrating integrity in all aspects of their work.

Full-time Senior Support Worker Job Opportunity

An exciting opportunity exists for a highly motivated, truly committed and passionate about making people's lives better. This position will see the Senior Support Worker (Day Services) mentoring and leadership within allocated day service (s). The role will lead, guide and mentor the team to ensure the programs are being delivered to a high standard of quality customer service. The Senior Support Worker will be working with the quality team to undertake service audits and ensure to implement corrective actions within identified timeframes in line with the NDIS practice standard requirements.

Reporting to the Day Services Manager, located in Eastern Suburbs with working hours Monday to Friday, office hours.

In your role you will be responsible for:

Model Inala’s leadership and culture expectations in your day-to-day operational responsibility with the direct L1 / L2 support staff

Ensuring participants’ community access spending is accounted for and reconciled Monitoring currency of all participant files, support documents filing within your service(s)

Ensuring incident reports are completed and any actions required by the Service Coordinator or management are implemented in line with the risk category and incident response for category 1, 2 and 3

Responding to and supporting direct support staff with incident / complaints

Ensuring compliance obligations for Inala are adhered to, including statutory record keeping and reporting, incident reporting, WHS, feedback and complaints management with regulatory compliance.

Working with the Service Manager to ensure operational practice / systems, processes and procedures are embedded into the services.

Completing and submitting Service Improvement Forms to the Service Manager for any identified service improvement

Monitoring and updating daily schedules and participant allocations

Assisting in the weekly claiming/attendance data is accurate against supports delivered

Assisting with timesheet data entry

Assisting in the preparation of information for the weekly highlight report

Supporting the Management with Inducting new staff in accordance with Inala policies and procedures

Liaising with the Management and as necessary Human Resources re: any performance, Industrial Relations or WHS matters

Ensuring that Inala is compliant with NDIS Quality and Safeguards Commission and Practice Standards and other relevant legislative requirement standards.

Ensuring participant supports and services are delivered to a high level of service excellence based on participant goals aspirations and desired outcomes

Identifying, developing, implementing, and evaluating continuous quality improvement activities which include accreditation processes, risk management, complaints management, incident management and reporting, health and safety etc.

Following relevant legislation and guidelines for disability services, including the NDIS Code of Conduct, the Disability Act and the NDIS Act.

Ensuring that all relevant reconciliations are conducted at a service level and any discrepancies are identified, recorded and escalated

Essential criteria

Certificate III or higher in Disability/Community Services or equivalent

Commitment to the human-centered Ethos and approaches of Inala

Full working rights in Australia

Fully vaccinated against COIVD-19 (3 doses)

Current Australian Driver Licence

Current First Aid Certificate (or willingness to obtain)

In-depth working knowledge of the National Disability Insurance Scheme (NDIS), rules and operational guidelines and experience in coordinating a range of community-based supports and methods to achieve participant goals.

NDISWC clearance (or willingness to obtain)

Completion of the NDIS Online Workers Module

In-depth knowledge of Rudolf Steiner philosophy

Hands-on creative art experience like visual arts, music, dance and theatre

Desirable Criteria

Excellent interpersonal skills that value individual and cultural diversity and which foster productive working relationships with a wide range of stakeholders.

Demonstrated ability to identify and provide a range of solutions to complex challenges, barriers and risks that face participants and work with stakeholders to manage such challenges.

Demonstrated experience working collaboratively with a small team where you show excellent communication skills and a willingness for continuous learning.

A ‘Can Do’ Attitude with a Customer Service Focus

Demonstrated ability to understand the Inala Vision, Core Values and Principles of the Inala Ethos and willingness to work within the Ethos of Inala

Qualities

Enthusiastic and positive

Attention to detail

Eager to engage, communicate and support our clients in team and within their home environment

Embrace and connect with Inala's vision and core values

Sense of humour, responsibility and initiative

If you have what it takes, please do not hesitate to send your resume and a cover letter highlighting “Why” you believe you are the best candidate to be considered for this opportunity.

Your application should include how you meet the core competencies of the role and demonstrate your position-specific knowledge, qualifications, and experience.

Please address the additional screening questions:

Do you have in-depth knowledge of Rudolf Steiner philosophy and how did you implement it in your previous work?

Do you have hands-on creative art experience like visual arts, music, dance and theatre? Please provide examples.

Benefits of working with Inala:

Large non-for-profit organisation, inspired by the work of Rudolf Steiner, conscious of all its members and where everyone makes a unique contribution

Supportive work environment with leadership support

Family friendly

Salary sacrifice

Outstanding career growth opportunities

5 weeks of annual leave

Other information:

Hours: Permanent full-time (152 hrs / 4 weeks)

Location: Vaucluse, NSW 2030

Reports to: Day Services Manager

Commencement: Immediate start available

Remuneration: Inala Enterprise Agreement Level 3

Application Process: Applications to be completed via SEEK