Manager Mediation - NSW Fair Trading

Branch and Division: Fair Trading Strata & Property Services
Grade: Clerk Grade 11/12 - Starting salary from $145,378 + super
Location: Parramatta or Gosford - Minimum office presence required 2-3 days per week, with hybrid and flexible working conditions available
Duration: 1 x Ongoing (Fulltime)

Applications Close: Monday 19th May 2025 [9:59am]

Lead a team that resolves complex disputes and makes a real difference in people's lives! NSW Fair Trading is building a stronger, fairer future for people living in strata, retirement villages and residential land lease communities. We're seeking a passionate, skilled Manager to lead our Mediation Team as part of the newly formed Strata and Property Taskforce.

This is your opportunity to step into a high-impact leadership role-where fairness meets action, and your skills drive real outcomes for the community.

Why This Role Matters
Every day, people across NSW rely on our mediation service to resolve challenging disputes in shared living communities. We deliver free, impartial and effective alternative dispute resolution- helping people to resolve their disputes without litigation or support from the NCAT or courts. Our work ensures people feel safe, comfortable and supported to make their house a home.

As part of the new Taskforce, we want to go even further in helping our customers-and we need a leader who can take us there.

What You'll Be Doing

• Leading a skilled team of mediators and driving high-quality dispute resolution services.
• Managing complex, high-volume caseloads with calm, clarity and compassion.
• Innovating ways to improve outcomes for the community, including developing new alternative dispute resolution options.
• Mentoring and developing staff, while engaging with key stakeholders across the sector.

What We're Looking For

• Strong mediation experience and National Mediator Accreditation System - recognised training.
• Sharp problem-solving and negotiation skills.
• A cool head, empathetic approach and proven leadership capability.
• Confidence in communicating complex ideas simply and effectively.

Want to join us? Ready to lead change? Apply now with your:

• Resume (max 5 pages)
• Cover letter (max 2 pages) sharing your motivation and relevant skills

Make your mark. Build a fairer NSW. A talent pool may be created to fill future ongoing and temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 19th May, 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process