About Us – Making Healthcare Friendlier

HeartBug is the friendliest heart monitoring service in Australia! We are growing fast and constantly expanding, so there are many opportunities for the future.

We really care about providing the very best service to our customers – clinics, hospitals, doctors, cardiologists and patients. We are enthusiastic and highly motivated. We have a friendly, easy-going and relaxed office, where we don't take ourselves too seriously and enjoy ourselves while delivering excellent service both internally and externally.

Our Headquarters are in Sydney's Eastern Suburbs, Hillsdale.

About You – Service from the Heart

You are a bright, intelligent, mature, friendly and dynamic person who is punctual, reliable and fun.

You have to be organised with good attention to detail, you need to be able to multi-task and prioritise, you need to be team player, people person, motivated and committed, you have to take pride and care enough to do an excellent job.

We want someone who lives and breathes patient care with passion and who truly enjoys interacting with other people. You need to care about the tiny improvements because the patient will see and hear them. You have to want to pick up the phone on the first ring and reply to emails immediately. You have to feel the patient is the most important person at that moment and make sure the patient is delighted.

If you are a quick leaner, can take direction well and sometimes constructive criticism - then come join a team of likeminded people who just want to get the job done well and in a fun and relaxed environment.

About the Position - Customer Delight

Your role as part of the “Patient Care Team” is to help and support our patients for the 28 days that they are wearing a HeartBug heart monitor. We don’t see patients in person, we provide superior telephone, text and email support for patients all over Australia. This is not a call centre.

We are looking for a person that cares and has a whole lot of kindness and understanding for people that are dealing with heart problems and strokes, so patience is a key ingredient to helping patients through a stressful and sometimes confusing time for them.

The basic requirements and skills to succeed in this role are;

You can operate a computer confidently (we use iMac in the office)

You can multitask and can you do more than one thing at a time, for example simultaneously talking on the phone and sending a message through our portal

You understand mobile phones – both Android and iPhone and how to adjust settings, downloading apps, connect bluetooth and WIFI and help with updates (patients need to use the HeartBug app and we do phone support)

You are willing to work with and support the Field Team to troubleshoot patient related issues for our clinics, hospitals and Cardiologists

You respect the frameworks and parameters we operate in and work collaboratively with our clinics and doctors

You protect the privacy of our customers and keep sensitive information confidential

We are looking to add 2 more people to the team. One full-time and one part-time - both roles are based in-office in Hillsdale, these roles cannot work from home or remotely.

FULL-TIME - hours are Monday, Tuesday - 9am to 6pm, Friday - 10am to 7pm .. AND .. Saturday, Sunday - 9am-3pm (Wednesday & Thursday off)

PART-TIME - hours are Wednesday, Thursday, Friday - 9am-6pm .. AND .. Saturday - 9am-3pm. This is 33 hours per week @ $33 per hour.

How to Apply – Impress with your letter

Yes, send your resume BUT more importantly, write a one-page cover letter with as many reasons you can think of detailing why we should hire you and why you are the perfect addition to our dream team!

Applications that do not include a letter will be ignored!

Again, this is an office based role based in Hillsdale. Please don't apply if you are looking for casual hours or to work from home or overseas.