Patient Liaison Coordinator (Full-Time)

Esus Centre

Subiaco, Perth WA

Medical Administration (Healthcare & Medical)

ESUS Centre
Patient Liaison Coordinator:

The ESUS Centre is a new and innovative service dedicated to supporting individuals and their families in eating disorder treatment. Our innovative approach integrates multidisciplinary teams that offer comprehensive outpatient services and inpatient treatments through our newly established Outpatient Centre and Day Hospital.

Role Overview:

We are currently seeking an experienced Patient Liaison Coordinator to join our team on a full-time basis to lead the Outpatient Administration Team. The successful candidate will collaborate closely with the Practice Manager to ensure ESUS provides timely access to care and delivers exceptional patient experiences, fostering a positive and enriching workplace environment.

Key Responsibilities

Co-ordinate the day to day running of the Outpatient Centre including but not limited to:

Day-to-day general administration and reception functions within the business

Manage outpatient bookings, diary management and clinic utilisation

Ensure accurate generation of invoices, handling billing inquiries and implementing strategies to minimise outstanding balances

Managing the team including, onboarding and training of new team members and ongoing training and development

Billing processes including daily reconciliations of EFTPOS, Medicare and TYRO claims

Participate in quality improvement activities to improve service delivery

Work closely with clinical and day hospital teams to ensure patients are provided with a seamless access to their medical care and treatments within the Centre

Provide exceptional service and communication with patients, referrers and team members

The ability to work full time, Monday to Friday

Requirements:

We are looking for individuals who possess:

Demonstrated high level administration experience from a medical or allied health practice, working directly with multidisciplinary teams

Proven experience with Medicare billing systems and private health insurance claiming systems

Excellent IT skills including MS Office Suite

Medical software such as Halaxy, Care Right and Gentu desirable but not essential

A positive attitude, attention to detail, and the ability to work independently or as part of a larger team.

An eagerness to learn and develop new skills.

Application Process:

Interviews will only be undertaken for candidates who are identified as meeting the selection criteria. Please send your resume and a detailed cover letter to [email protected] addressing:

The key responsibilities for this position

How your skills and experience will benefit the ESUS Centre Day Hospital team