The Business

This company is a leader in the fast-evolving world of medical aesthetics, known for their use of cutting-edge technology to develop safe, non-invasive devices that address today's most in-demand aesthetic needs. As a leading medical aesthetic device company, we are currently present in over 60 countries and 29 direct markets with more than 10 million treatments performed worldwide annually.

Right now, they’re building out their Sydney-based HQ and looking for a Customer Service & Admin Coordinator to keep things running smoothly behind the scenes. If you’re organised, proactive, and thrive in a driven but light-hearted team—this is your kind of place.

What’s in it for you?

• $65K – $75K + Super
• In-office role in Sydney – be part of a tight-knit, collaborative team
• Plenty of variety – from customer service to admin, no two days are the same
• Career progression – grow your skills and your future here
• Supportive, energetic culture – everyone’s moving forward together

About the Role

This is a hands-on, in-office role where you'll support both customers and internal teams to ensure things run like clockwork. You’ll be the go-to for phone enquiries, order processing, and general admin – all while helping manage the activation codes that keep the company’s cutting-edge tech running in clinics.

You’ll thrive here if you’re detail-oriented, solutions-focused, and love the feeling of crossing things off your to-do list.

Key Responsibilities

• Answer and triage inbound phone enquiries from clinics and customers
• Build rapport and maintain positive, long-term relationships with clients
• Pick and pack consumables and manage product shipments with care and efficiency
• Oversee activation code management – generate, log, and distribute codes for devices used in clinics
• Assist with general office admin – ordering supplies, coordinating mail, maintaining organisation
• Support online order processing and ensure prompt communication around deliveries and issues
• Liaise with internal sales and support teams to keep things running smoothly
• Keep accurate records in the CRM and follow up where needed
• Contribute to a friendly, efficient, and professional office culture

Skills & Experience

• Experience in admin, customer service, or office coordination
• Strong communication skills – friendly, clear, and professional
• Highly organised with a proactive, can-do mindset
• Comfortable juggling multiple tasks in a fast-paced environment
• Tech-savvy and confident using CRMs or office systems
• Experience in healthcare, aesthetics, or medical is a plus

If you’re ready to bring structure, energy, and great service to a high-growth team—apply today. We’d love to meet you.

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