Club Maitland City is a fresh and growing venue for entertainment and dining located in the heart of the Hunter Valley. Check out who we are here https://www.maitlandcity.com.au/

Recently refurbished, the Club Incorporates the popular Quarry Restaurant, Quarry Café, CMC Sports, and Social Bar, 170 EGMs and 3 bowling greens. The Club is currently looking for a full time Supervisor to take our customer service to the next level.

At CMC we will offer

A competitive remuneration package – we look after our team

A 4 day Roster - you won't be working every weekend!

Ongoing training and development – we are committed to developing you!

Long term career opportunities – career pathways waiting for you!

Some of your responsibilities include:

Leading from the front, ensuring your team understand what it takes to provide exceptional hospitality each shift

Monitor and enforce RSA, RCG and Club Compliance obligations

Be responsible for the overall day to day operations throughout the Club

Coordinate, motivate and mentor our staff members

Report incidents and complete end of shift reports

Be responsible for providing first aid to team members and customers

Undertake Warden responsibilities

Liaise with our Security team on a shift-to-shift basis

Manage and resolve customer complaints

Conduct staff briefings on a shift-to-shift basis

Ensure we are maintaining a high level of employee and customer engagement

What we need from you:

Fantastic leadership skills

A keen eye for detail

A knowledge of Poker Machines, TAB and KENO and all required compliance

An ability to build rapport with team members and customers

Hold yourself accountable

Be able to work a variety of shifts

Second to none problem solving skills

Advanced computer skills

Exceptional presentation, interpersonal skills and communication including daily shift report writing

High degree of discretion, integrity and confidentiality

Compliance and reporting experience

A current RSA and RCG competency card

Senior First Aid certification

We have a great team, and this is a unique opportunity for someone looking to join us as we continue to grow if this you, please forward your cover letter and application to [email protected]