About Us

TAWI, a Piab Group brand, is a global leader in innovative lifting solutions designed to enhance workplace efficiency and safety. With operations in 100+ countries and 1,400+ employees, we continue to grow. Piab Lifting Automation Australia has served the Australian market for 25 years, establishing a subsidiary in 2022 with a headquarters in Brisbane and a nationwide team. We are now seeking a Customer Engagement Coordinator to drive sales, service coordination, and marketing initiatives. This hybrid role balances service operations and business development to enhance customer satisfaction and revenue growth.

Your Role

This is a dual-role position in which your time will be divided between service delivery and marketing/sales duties.

Your key responsibilities will include:

Serving as the first point of contact for all incoming leads, assessing customer needs and delivering tailored solutions.

Service-Specific Responsibilities

Sell maintenance plans, repair services, and training programs.

Coordinate service attendances, project installations, upgrades, relocations, and customer demonstrations.

Marketing-Specific Responsibilities

Conduct market research and competitor analysis to guide strategy.

Develop and execute digital marketing campaigns, including social media content, videos, and posts.

Manage social media accounts and Google Ads campaigns, and implement SEO to improve visibility and lead generation.

Analyse campaign performance using web analytics and make data-driven improvements.

Expand and manage the customer database.

Generate and convert leads through both inbound and outbound marketing efforts.

Who You Are

We’re looking for a self-driven, organised, and communicative professional with a strong interest in customer engagement and business development. Ideally, you bring:

Experience in service coordination and spare parts sales, or digital marketing—preferably in industrial equipment or material handling.

Excellent communication, multitasking, and customer service skills.

Proficiency in Microsoft Office and CRM platforms (e.g., HubSpot, Salesforce).

What We Offer

A key role in expanding TAWI’s Australian presence.

Competitive salary + performance-based bonus.

Professional development and global networking opportunities.

Hybrid work model – office based in Sumner, Brisbane.

📩 Apply Now!
For inquiries, contact our Country Manager, Martina Harvey at 0458 455 128.
We are conducting ongoing selection—apply as soon as possible to be considered!