Frontline & Digital Division delivers ICT services to the Queensland Police Service, SES, the Inspector-General Emergency Management, Marine Rescue Queensland Your part in the ongoing success of our business in supporting key frontline services will see you responsible for a variety of work.

The occupant of this position will be a member of the Technology Support team within the IT Support directorate. The IT Support organisational structure comprises over 150 employees and a rotation of contractors based across Queensland. IT Support teams include ICT Service Centre, Technology Support, End User Tools and Platforms and Systems Support Teams.

This position is located within the Technology Support Greater Brisbane South team that comprises of 6 employees and reports to the Technology Support Manager of the region.

The core capability requirements for this role are:

• Provide technical support for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
• Monitor ITSM tool queues and action technical activities as delegated, escalate issues, and maintain customer communications regarding the progress of jobs.
• Provide technical advice and specifications in broader project work and assist in solutions design and implementation for statewide ICT projects.
• Assist in the development of technical documentation for end users and technical support colleagues throughout the state.
• Liaise with managers, internal and external IT teams and proactively identify IT requirements and develop local strategies to optimise the use of available information technologies.
• Provide high quality advice and assistance to QPS and our customer agencies in the procurement of ICT equipment.

Role Requirements:

Highly Desirable

• Minimum 4 years' experience in an enterprise-scale ICT services environment

Desirable

• Experience in the use of ITIL framework
• Experience with mobile device technologies
• Experience in Windows server (2008 and above)
• Experience in Windows 10 SOE and above
• Experience with ITSM tool management for IT Service Delivery

Special Conditions

• Possession of a current open Queensland “C” class driver's licence is required to perform the role
• Intra and inter-state travel may be required
• Deployments, including participation in a 24/7 roster, during emergency and major incident events
• Performance of some manual tasks e.g. moving / relocating computers and printers. Workplace Health and Safety policies apply
• On-call duties, overtime and work outside normal business hours may be required.

SFIA Skills

The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:

Level: 3
Skill Code(s)
ITOP - IT infrastructure
HSIN - Systems installation and removal

Applications to remain current for 12 months.

Job Ad Reference: QLD/635319/25

Closing Date: Wednesday, 21st May 2025