Company description:

The Corporation of the Trustees of the

Job description:

About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.

About our team
The Digital Platforms team is responsible for BCE's Foundational Technology, Security Operations, Service Operations and School Technology within Information and Technology. The team ensures that the networks and supporting technologies for employees, schools, and students are secure, accessible, effective, and well-managed. Our agile team delivers high-performing infrastructure and systems, providing responsive IT support, managing cybersecurity, and guiding best-practice IT operations in schools. Join us in delivering high-quality IT services and innovative solutions that support BCE's mission and vision.

Summary

Join a Team that has:

• Innovative IT department pioneering solutions with technologies such as Microsoft M365 Copilot, Azure and ServiceNow.
• Values-based team making a real difference in the community.
• Join one of Queensland's largest employers and take the next step in your career.

Join our team as a Service Desk Officer and contribute to an organisation that is transforming technology in the education sector. We are a forward-thinking organisation that values diversity and inclusion. Our IT team is a vibrant mix of talented individuals from various backgrounds, each bringing unique perspectives and ideas. We believe that diversity drives innovation and are dedicated to creating an environment where everyone can thrive. Bring your experiences to our team and help us shape the future.

• Location: BCE Office - Woolloongabba
• Work hours: Full-time Flexible working arrangements available
• Salary:$77,979 - $88,120 + super
• Status: permanent (continuing)

About the opportunity

Responsibilities include providing first-level technical support, ensuring smooth IT operations, and resolving client issues promptly and professionally:

• Deliver high quality service desk services in a client focused manner
• Identify trends, and suggest improvements
• End-user technology support such as Windows, macOS, iOS and AV equipment.
• Creation of process documentation, technical documentation, and forms as required.
• Share technical expertise and business knowledge within the team.
• Enhancing practices and processes for continuous improvement.

Profile description:

About you

To be successful in this position you will bring relevant contemporary skills and experience including:

• Experience performing basic user and group administration tasks in an AD, Office 365, Exchange.
• Experience in the installation, maintenance and support of personal computer operating systems.
• Demonstrated experience using IT Service Management tools (preferably ServiceNow) for Incident Management, Request Management, and Change Management
• Experience in a similar position and possess strong problem-solving skills.
• Ability to prioritise workload and tasks, undertaking initial investigations, and resolving issues in a timely manner.
• Strong communication skills to respond to enquiries.
• IT or related degree qualifications and /or industry qualifications relating to a complex ICT environment preferred.

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment
• Hold of be eligible to hold Positive Notice Blue Card for working with Children.
• Ability to obtain a National Criminal History check prior to commencement.

We offer:

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development
• Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
• Salary packaging and salary-sacrificing options
• Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

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