Senior Commercial Strategy Analyst

• SNSW Grade 9/10

• Location - Haymarket, Gosford or Parramatta

• 1 x Ongoing Full-Time

About our team
Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers.

Being part of Service NSW Digital Services is not just a job-it provides you with purpose as you work towards ensuring the division continues to deliver easy, trusted, inclusive and world-leading digital products and services.

Our Product Commercials and Strategy team is part of the Office of the Chief Digital Officer at Service NSW and plays a vital role in driving self-sustainability through commercialising digital services and improving product utilisation.

What we offer

• Working on products & services that are meaningful and make a difference to the people of NSW

• Key senior role within the business in a dynamic and collaborative delivery environment

• Contribute to innovative and exciting digital projects

About the role
We're seeking a Senior Commercial Strategy Analyst to join our dynamic team. This newly created role will report into the Commercial Strategy and Business Lead and will play a specialised and technical part in driving commercial strategy, financial analysis, and business insights to support a customer-centric digital government.

As a key contributor, you will analyse digital commercial opportunities, support funding initiatives, and provide data-driven insights to optimise digital product performance and deliver impactful outcomes for the citizens of NSW.

Key responsibilities will include

• Assist in developing strategies to enhance product profitability and cost recovery by conducting detailed financial and commercial analysis

• Contribute to the creation of compelling business cases, including financial modelling and scenario analysis, to secure funding for key initiatives

• Maintain and refine revenue and cost models, ensuring accuracy and alignment with business objectives. Support the advancement of cost modelling methodologies

• Work closely with internal teams, including digital product, platform, and finance, to provide digital data-driven insights that inform decision-making and strategic outcomes

• Track financial and commercial performance, identifying trends, risks, and opportunities for continuous improvement

• Synthesise and communicate financial and commercial insights in a clear, concise manner to support stakeholder engagement and strategic discussions.

• Conduct research and benchmarking to identify best practices and emerging trends that can inform commercial strategy

On your first day, you'll have

• Experience in business case development and financial modelling

• Strong data analysis skills with the ability to present findings simply to stakeholders

• An analytical approach to problem solving, a curious mind, and a positive attitude

• CPA/CA qualified professional (preferred)

• Strong communication and interpersonal skills

• Strong stakeholder engagement skills

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 9/10, with the base salary for this role starting at $126,898 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 13th May 2025 at 9:59am

To be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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