• Full-time Permanent leadership position in local government
• Salary from $90,298 - $97,598 per annum, plus superannuation
• Exciting opportunity to join a passionate team and deliver service excellence

Exciting opportunity for someone with strong leadership, communication, and organisational skills to make a meaningful impact in a dynamic local government environment.

About the position
The Customer Relations Centre is the first point of contact for customers at the City of Wanneroo and delivers a wide range of services across a number of contact channels. To support both our employee and customer experience, the City is seeking an enthusiastic and highly motivated operational leader with a passion for leadership and service excellence to join our Customer Relations Centre.

Reporting to the Coordinator Customer Relations Centre, this role is accountable for managing the daily operations of the Customer Relations Centre, and supervising a team, through providing direction, guidance and coaching to staff to achieve quality outputs and so that individuals can achieve their very best.

About you
The successful appointee must be an enthusiastic and adaptable individual who has a positive demeanour; works well with others; is well-organised; and who has a passion for leadership and who thrives working in a busy and change driven environment.

Applicants who have previously worked in local government and call centre are encouraged to apply.

Applicants must be able to demonstrate through a resume and covering letter that they meet the following capabilities:

• Skilled in supervising the work of others, people management, providing technical assistance and support and motivating staff OR has the desire to progress into a leadership position;
• Advanced organisational skills with the ability to prioritise competing tasks;
• Advanced customer service, communication and problem-solving skills; and
• Experience in the efficient utilisation of information systems and technology.

About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

• Why work for the City of Wanneroo
• The City offers a range of employment benefits including:
• Generous matching of superannuation contributions up to a combined total of 15%;
• Free on-site parking;
• 5 weeks annual leave (pro-rata for part-time employees);
• Paid Wellness Day
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Corporate Membership to award winning Gym and Leisure Centre
• Up to 12 weeks paid parental leave;Professional development opportunities;
• An inclusive, welcoming office environment; and
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

Interested?
If this position sounds like your next career step - we look forward to receiving your cover letter (addressing how you meet the capabilities of the role) and resume.

Reference Number: 670854

Close Date: Tuesday 20th May 2025

For further information regarding the position visit the City of Wanneroo website or contact Steven Williams, Coordinator Customer Relations Centre on (08) 9405 5548

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.