• Opportunity to join our Local Government Customer Service Pool
• Competitive Salary – $75,159 to $80,413 per annum plus up to 15% super (pro-rata for part-time)
• Join a Dynamic Frontline Team – Make a real difference serving your local community

The City of Wanneroo are establishing a pool of eligible candidates to be considered for part-time, full-time, permanent, and/or fixed-term positions as they become available in our Customer Relations Centre and Front Counter.

• Full-time (Monday – Friday, 76 hours per fortnight)
• Part-time (Variable Hours - Monday – Friday, between 8:00am-5:00pm)

About the position
The Customer Relations Centre is the first point of contact for customers at the City of Wanneroo and delivers a wide range of services across a number of contact channels. The City is currently seeking an enthusiastic, resilient and highly motivated individual with a passion for customer service to join our team!

Reporting to the Team Leader, the Customer Relations Officer is responsible for the handling of customer enquiries received at first point of contact in a contact centre environment, inclusive of in-person services, and undertaking a vast variety of administrative tasks in a timely and efficient manner that meets customer needs. There are also opportunities for front counter roles, providing face to face customer service.

These positions require a high degree of flexibility in maintaining excellent customer service on a daily basis, a demonstrated passion for customer service and the capability to proactively problem-solve, experience in cash handling, and the ability to keep up to date with news & information and communicate with a diverse customer-base.

About you

• The successful appointee must be able to multi-task to respond to customer needs in a fast and accurate manner. As such, applicants must be able to demonstrate through their resume and cover letter that they meet the following capabilities:
• Previous customer service experience within a contact centre or in-person service;
• Strong written and verbal communication skills;
• Quick learner, able to cope with multi-tasking and rotate between numerous tasks;
• Excellent time management and problem solving skills;
• The ability to work under pressure while staying calm and motivated in a constantly changing and challenging environment;
• Previous cash handling experience;
• Good computer skills, excellent attention to detail and accuracy, negotiation and conflict resolution skills; and
• Willing to travel to an external customer service outlet.

Why work for the City of Wanneroo
The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%;
• Five weeks annual leave (pro-rata);
• Free on-site parking;
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Up to 12 weeks paid parental leave;
• Professional development opportunities;
• An inclusive, welcoming office environment

About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

Interested?
If this position sounds like your next career step, we look forward to receiving your cover letter addressing how you meet the capabilities and resume. Please also advise if you were seeking full-time or part-time hours.

Reference Number: 669623

Close date: Thursday, 29th May 2025

For further information regarding the position visit the City of Wanneroo website or contact Jo Few, Team Leader Cusotmer Relations on (08) 9405 5464

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants for available vacancies as they arise and dependant on application numbers, may close the advert prior to the closing date.

This is a recruitment pool, where successful candidate applications will be held on file for a period of 12 months (expiring 29 May 2026) to be contacted regarding customer service opportunities within the City of Wanneroo Customer Service Centre. If you wish to withdraw your application from this pool at anytime, please advise the People & Culture Team by emailing your withdrawal request to [email protected]

After submitting your application online, you will receive an email confirming lodgement. If you do not receive this confirmation, or if you encounter difficulties submitting your application, please contact the People & Culture Team on (08) 9405 5588.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.