Important Notes:

**The successful applicant must be available to work a range of shifts Monday to Friday, Weekends & Public Holidays, and have entitlements to work in Australia. General shift times will be from 8.45am to 5.15pm.

We are seeking a friendly and professional Senior Retreat Receptionist to join us at Amaroo Retreat and Spa in Mount Helena.

In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will take reservations, handle guest inquiries, and provide information about the retreat and local area.

Seeking a positive, driven and enthusiastic person with a very hands on approach, whom loves a challenge, can work as part of a team and also autonomously. This role requires confidence - excellent sales and organisational skills with the ability to multi task. We are seeking someone who offers exceptional customer service and can help create luxury personalised experiences.

Major Responsibilities:

Lead the reception department for the retreat

Welcome guests in a friendly and professional manner

Handle check-ins and check-outs efficiently

Assist guests with reservations and inquiries

Provide information about retreat amenities and local attractions

Answer phone calls and direct them to the appropriate department

Maintain a clean and organized front desk area

Coordinating reservations

Maintaining client contacts

Guest services

Site walks

Catering and conferencing

Maintaining stationary and office supplies

Coordination of couriers and mail

Accurate and efficient management of information

Storage filing systems

General day to day Front Office operations and retreat guest services

Qualifications:

RMS experience highly regarded.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles e.g. retail.

Excellent communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Proficiency in Microsoft Office and other computer systems.

Flexible schedule, including evenings, weekends, and holidays

To be considered for this role you must demonstrate the following;

A warm and engaging personality with excellent time management and communication skills

An excellent phone manner and willingness to learn

A strong sales focus

Our ideal candidate, is confident, positive, enthusiastic and sales driven with a flair for customer service.