About Us

Based in Australia, with teams in New Zealand, Malaysia and Thailand, we are a successful software company that specialises in the development and marketing of dealer management systems that operate retail dealerships in the automotive, trucking, agriculture and construction equipment industries. Over the last 35 years, we have brought a number of industry-leading dealer management systems to market. Our next generation solutions help our clients run their dealerships more effectively, efficiently and profitably.

Auto IT is wholly owned by The Perseus Group, an operating group of Constellation Software Inc. Constellation is a well-capitalised, publicly traded company that specialises in vertical market software. It's an exciting time for our business, and with offices globally, we offer career progression and professional development as part of a team dedicated to supporting our clients across the Asia Pacific region.

About the Role

Due to an internal promotion, we are looking for an experienced administrator, ideally with prior experience with accounting or ERP software systems to join our customer support team. Reporting to a Team Leader, you must be able to work autonomously, follow clearly articulated processes and have a clear ambition to develop and progress to more senior responsibilities. We are looking for someone who has experience working in a customer service, admin or accounting role, ideally in the Automotive industry, is a fast learner, and is a great problem solver.

What You Will Be Doing

As Support Consultant, you will be required to including among other responsibilities:

Diagnose customer issues and rectify or refer for more complex analysis as needed but keep ownership through to close off.

Take customer calls (phone and email) and manage within our issue tracking software package.

Provide rapid response to all calls and close promptly whilst ensuring the customer is satisfied and the issue is resolved.

Ensure any reported bugs can be replicated.

Participate in rigorous training to build product knowledge and constantly review help screens and reference guides.

Provide suggestions to make help screens and reference guides more usable.

Undertake product testing as directed.

Undertake occasional client site visits to build understanding of the environment being supported.

Participate in the preparation of brief client updates to resolve simple, common problems from time to time.

Stay abreast of best practice in customer support.

What You Need to Have

Excellent Administration skills, ideally in an automotive industry or dealership environment - either parts, service or finance/admin

Experience in dealer management or ERP systems

Strong customer focus and an ability to work with customers of all dispositions

Good analytical, problem solving and diagnostic skills

An obvious and keen ability learn and ability to prioritise

Ability to work under pressure and meet deadlines

Good verbal and written communication skills

A collaborative approach with good interpersonal skills

Well-developed influencing skills

Ability to work autonomously and remotely when required

What It Would be Nice for You to Have

Knowledge of accounting and payroll systems, ideally in an Automotive/Dealership environment

Ability to train and transfer knowledge at a customer and internal level

Bachelor’s Degree in Accounting or a relevant business discipline

What We Offer You

Career progression!

A competitive salary and the opportunity to make a significant impact in a growing and successful organisation

Flexibility, including hybrid working and working from home. The preference is for this role to be based in Sydney, but Melbourne based applicants will also be considered

The opportunity to work on many issues, from simple to complex

A professional and supportive team with a can-do attitude

Training and support

Next Steps

If you meet the above criteria and would like the opportunity to be part of a hardworking, fun team, then please submit your application with a covering letter as to the reasons why you would be a valuable addition to the team.

Successful applicants will be required to undergo relevant pre-employment checks including a police check before employment is confirmed.

We also support a diverse and inclusive work environment as well as equal employment opportunities. We encourage Neurodiverse candidates, Aboriginal and Torres Strait Islanders, and people of culturally diverse backgrounds to apply.

We look forward to hearing from you!