The Company

Since its foundation over ten years ago Solution Plant Hire has focused on building a team of committed and likeminded people who believe in building a quality brand with great service.

Solution Plant Hire has a strong organisational focus on company culture, systems, processes and enabling our people with the latest technology.

We are seeking a highly motivated Hire Controller to join our team at the Glendenning Branch (NSW).

Key Responsibilities:

• Handle customer inquiries regarding equipment hires, sales, off hires, pricing, and quotations.

• Provide accurate and up-to-date pricing and product information to customers.

• Actively promote the hire/sale of all products and identify cross-selling opportunities within our product catalogue.

• Continuously improve product knowledge and technical specifications for all offerings.

• Prepare and provide customers with accurate quotations and suitable product recommendations.

• Collaborate with the Sales team and Branch Manager on customer enquiries or quotations that require site inspections or project designs.

• Communicate realistic and accurate delivery and pickup timeframes to customers and Account Managers.

• Record all relevant information in Solution Plant Hire CRM and take appropriate action as required.

• Efficiently allocate drivers and trucks for deliveries and pickups, considering customer needs and product availability.

• Ensure timely completion of contracts, posting them by 5:00 PM daily.

• Prepare COR Load sheets when necessary and provide clear instructions to yard staff/drivers regarding product requirements and timelines.

• Keep customers informed of any delays or changes that may affect their delivery or pickup.

• Maintain a safe work environment and prioritize personal safety both on and off the company's premises.

• Adhere to the Company's Quality, Safety, and Environmental Policies and Procedures/Work Instructions.

Requirements:

• Excellent communication and customer service skills.

• Strong organizational and multitasking abilities.

• Attention to detail and accuracy in data entry.

• Knowledge of equipment and technical specifications preferred.

• Proficiency in using CRM software and Microsoft Office Suite.

• Ability to work in a team and independently.

• Strong commitment to safety and compliance.

Join our dynamic team and contribute to providing exceptional service to our valued customers. Apply now and be part of Solution Plant Hire's success story!