Do you want to be part of a team championing health rights for all West Aussies?

We are seeking an experienced database administrator with an eye for detail to join our Individual Advocacy Team, as our Advocacy Program Officer.

Advocacy Program Officer

Fixed term for 18 months with the possibility of extension (subject to funding)

SCHADS L4, $43.08-$46.35/hour plus super

Applications close: 16 May 2025

About us

We are the Health Consumers’ Council WA (HCCWA). We work to make sure that the voices of West Aussies are heard and acknowledged in healthcare system matters. We fight for an equitable system that is shaped for the people of WA.

This role supports HCCWA’s Healthcare Advocates in our Individual Advocacy Team. Our Advocates directly support WA health consumers who are experiencing difficulty with WA’s healthcare system, and ensure health rights are adhered to, and ensure WA Healthcare consumers’ voices are amplified, heard and understood within the WA health system. The Advocacy Program Officer ensures high quality data entry, collection and reporting, as well as providing general support to the Individual Advocacy Team.

About you

You’re looking for a role where you can apply your database administration and database management experience to help HCCWA drive social justice

You’re interested in the health system and care about people’s experiences of it

You thrive working in a fast paced agile environment working across multiple projects

About the position

This position is responsible for providing support to HCCWA’s Individual Advocacy Team, in particular ensuring that we continue to maintain the highest standards of data integrity and knowledge management through the use of our CRM (customer relationship management) database. This role is key to ensuring high quality data and information to support accurate reports including identifying themes from consumer queries to enable us to champion systemic change.

The role also includes general program administration, responding to telephone and email queries to the Individual Advocacy Team, and assisting with reception when required.

A typical week might see you

Contacting consumers from the Individual Advocacy Team waitlist as a first point of contact

Extracting reports from the CRM database to inform funding reports or grant applications

Making changes to the CRM database to enable high quality and consistent data collection and data management

Supporting team members to implement new data management practices

Working directly with heath consumers to complete Freedom of Information requests and consent forms

The role offers you

The opportunity to be a part of a workplace that is driven by championing West Aussie consumer health rights

A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves

A competitive not-for-profit annual base salary with salary packaging

Flexible working arrangements including the opportunity to work from home occasionally

Additional leave entitlements

Please see our website www.hconc.org.au/about-us/employment/ for the job description for a full outline of responsibilities for the role.

Diversity and inclusion

At Health Consumers’ Council WA we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.

Selection criteria

Essential

A minimum of 3 years’ experience in a similar role, including database administration

Well-developed analytical skills, with the ability to extract, manipulate and analyse quantitative and qualitative data

Well-developed interpersonal and verbal skills, with a demonstrated ability to support colleagues to implement new ways of working

Excellent organisational skills, with high attention to detail and the ability to manage and prioritise deadlines and own workload with limited supervision

Demonstrated ability to use initiative and solve problems within own area of responsibility

Willing and able to work flexibly in a small team and “muck in” as required

Be adept, or be able to quickly become adept in, a range of office software programs including Microsoft Office 365 Suite, relational databases such as MS Dynamics, and project management software

Desirable

Background in data visualization and reporting

Change management experience and knowledge

Ability to develop and maintain productive relationships with diverse internal and external stakeholders, and navigate difficult conversations when required

How to apply

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Kim Moore, our Office and Executive Support Manager to [email protected] clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

Applications close 16 May 2025

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Tania Harris, Engagement and Advocacy Manager on (08) 9221 3422 or email Kim Moore, Office and Executive Support Manager at [email protected]