About the Role

Are you highly organised with a keen eye for detail? Do you thrive in a dynamic environment where coordination and communication are key?

Richmind WA is seeking a Scheduling Officer to manage outreach scheduling for our NDIS and ICLS programs.

As a Scheduling Officer, you will play a pivotal role in ensuring that participants are matched with the appropriate recovery and support workers, maintaining accurate and recurring rosters. You will work closely with program managers and support workers to oversee job assignments, address cancellations, and align schedules with service agreements.

Additionally, you will engage with internal and external stakeholders, including community and government agencies, to foster partnerships and promote our services.

Your ability to coordinate effectively, resolve scheduling challenges, and maintain strong relationships will be essential in ensuring the seamless delivery of support to our consumers.

Outreach Scheduling

• Coordinate and maintain recurring rosters, ensuring participants are matched with suitable support workers.
• Work closely with program managers to meet consumer needs through effective scheduling.
• Monitor job declines, cancellations, and ensure service agreements are accurately reflected.
• Update internal systems and notify relevant staff of any discrepancies.
• Reschedule participants when necessary and ensure support worker availability is up to date.

Stakeholder Engagement

• Liaise with internal and external stakeholders, including community and government agencies, to promote ongoing referrals and partnerships.
• Represent and promote Richmind WA’s services through presentations and networking opportunities.

About You

To be considered for this role, you will need to have;

Qualifications and Certificates

• Relevant qualification in Human Services or significant experience in mental health services.
• Current National Police Clearance Certificate (no older than six months)
• A valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation)
• A current working with Children Check

• A current NDIS Worker Screening Check

• A valid Driver’s licence

Skills and Experience

• Experience in scheduling and rostering, preferably in a health or community setting.
• Strong time management and organisational skills.
• Excellent interpersonal and communication skills.
• Ability to manage high volumes of phone calls and provide outstanding customer service.

Desirable

• Experience with Skedulo or similar scheduling systems.
• Experience supporting individuals with mental health challenges.
• Lived experience of mental health recovery or as family members of people with a lived experience of recovery is desirable

Attitude

• Positive attitude towards people experiencing mental distress.
• The ability to live RW values in all workplace tasks and interactions.
• Pro-active individual who is enthusiastic and committed to upholding RW values and principles

This role is full-time working Monday to Friday, based in Cannington.

About Us

Richmind WA is a leading West Australian mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.

Our 2024-28 Strategic Plan, "Shaping the Future, Today," focuses on being a leader in transformative services, innovating to bridge gaps, influencing lasting system change, and creating a resilient future. We are committed to our core values: living and breathing recovery, being brave and exploring, putting people first, being passionate about inclusion and belonging, and listening deeply and learning.

Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations.

We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people and staff.

Why Join Us?

At Richmind WA, we are passionate about making a difference in the lives of those we serve. We offer a supportive and inclusive work environment where diversity is valued, and individuals are encouraged to achieve their full potential. Join us in our mission to shape the future of mental wellbeing services and support mental wellbeing and recovery through the expertise, courage, and compassion of our people.

Our exciting and rewarding careers offer:

• Excellent work-life balance in a supportive environment
• Salary packaging up to $18,640 which allows you to pay approved expenses form your salary before tax, you pay less tax, your take home pay increase
• Four weeks annual leave, with an opportunity to purchase additional leave, conditions apply
• Two additional leave days, Birthday and Wellbeing leave, per calendar year
• Long service leave benefits after 5 years’ service
• Opportunities for learning, development, and advancement
• Access to LinkedIn Learning
• Access to our Employee Assistance Program (EAP)
• Core Training is provided to all employees, staff and volunteers.

How to Apply

Ready to take the next step in your career?

Send in your cover letter and resume—tell us why you’re the perfect fit for the role! Be sure to address how your skills match the key responsibilities, and don’t forget to submit your application before the closing date.

The role will require the following certificates and licenses:

• Current National Police Clearance Certificate (no older than six months)
• A valid First Aid and CPR Certificate (HLTAID011 – Provide First Aid, HLTAID010 Provide Basic Emergency Life Support, HLTAID009 Provide Cardiopulmonary Resuscitation)
• A current working with Children Check

• A current NDIS Worker Screening Check

• A valid Driver’s licence

Have Questions?

All inquiries for this position can be sent to our People & Capability team at [email protected].

Before an offer of employment can be made, Richmind WA requires a National Police Clearance no older than 6 months.

Richmind WA reserves the right to close this position prior to the closing date.

Please note: Applications are shortlisted as they are received, please apply as soon as possible to be considered.