Immediate Start – Quality & Compliance Officer (Part-Time)

Lead with integrity. Drive continuous improvement. Champion participant safety and quality.

Infinity Coordination & Supports is seeking a passionate and detail-oriented Quality & Compliance Officer to oversee and manage our compliance responsibilities across all NDIS and SSRC service areas. This is your opportunity to be a key driver of excellence and accountability in a purpose-driven, fast-growing NDIS provider.

📍 Part-time – 3 days per week, onsite in Albury-Wodonga.

The Role:

Reporting directly to the Chief Operating Officer, the Quality & Compliance Officer plays a critical role in ensuring that Infinity Coordination & Supports maintains the highest standards of compliance with the NDIS Quality and Safeguards Commission and relevant state legislation. This position is responsible for implementing and monitoring quality systems, managing risk, and ensuring our staff are equipped to deliver safe, effective, and person-centred care.

Your responsibilities will include:

✅ Acting as the Authorised Program Officer (APO) to ensure restrictive practices are reported and monitored in line with state legislation

📋 Overseeing and maintaining NDIS and SSRC compliance, including adherence to relevant practice standards and reporting obligations

⚠️ Leading risk management strategies across the organisation

🚨 Coordinating and managing incident reporting and investigations, including reportable incidents to the NDIS Commission

🦺 Managing and monitoring Workplace Health and Safety (WHS) frameworks

📚 Developing and implementing staff training programs aligned with NDIS requirements and industry best practice

🔍 Supporting internal audits and driving a culture of continuous quality improvement

This role is key in safeguarding the rights of our participants and ensuring our workforce is fully supported to meet compliance obligations.

What We Offer:

✨ An opportunity to make meaningful impact in a values-driven NDIS organisation

📍 Based in Albury-Wodonga – onsite role, 3 days per week

📈 Professional development opportunities and career progression

👥 A supportive and collaborative team culture

🧠 The chance to shape compliance systems that support innovation and best practice

What You’ll Bring:

✅ Demonstrated experience in a quality, compliance or risk role, ideally within the disability, health, or community services sector

🧠 Strong understanding of NDIS Practice Standards, restrictive practices, behaviour support plans, and incident management protocols

📚 Qualifications (cert IV or higher) in a related field (Disability, Health, Social Work, WHS, or Quality Management)

💬 Excellent communication skills and the ability to build effective relationships with staff and external stakeholders

🔐 High-level organisational and problem-solving skills, with an eye for continuous improvement

💡 A proactive mindset, with the ability to work both autonomously and collaboratively

Essential Requirements:

📋 NDIS Worker Screening clearance

🧒 Working with Children’s Check (WWCC)

🚗 Valid driver's licence

💉 Fully vaccinated against COVID-19 (including booster, if applicable)

About Us:

Infinity Coordination & Supports is a family-run, NDIS registered support provider operating in Albury-Wodonga, and Northeast Victoria regions. We provide a wide range of tailored supports, including community access, personal care, domestic assistance, short-term accommodation, supported independent living (SIL), and support coordination. At Infinity, we are driven by a commitment to quality, person-centred care, and empowering people with disability to live fulfilling lives.

📩 Ready to take the lead on quality and compliance?

Apply now and help shape the future of disability support at Infinity Coordination & Supports!

Please note ~ only selected applicants will be notified for an interview.

At Infinity Coordination & Supports, we embrace Equal Employment Opportunity (EEO) and promote diversity. We encourage people of all ages and abilities including those with lived experience or knowledge of disability to consider a career with us, including Aboriginal and Torres Strait Islander and applicants from culturally and linguistically diverse (CALD) backgrounds.