Retail Operations & Customer Service Coordinator
Location: Paddington
Hours: Wed–Fri 9am–5pm, Sat 10am–4pm, Sun 11am–3pm
Salary: $60,000–$65,000 + Super

Our client is looking for a proactive and organised individual to join their team as a Retail Operations & Customer Service Coordinator. This hands-on role is responsible for the smooth daily running of their retail Jewellery store, located in Paddington, including stock control, order fulfilment, and delivering exceptional customer service both in-store, online and events.

Key Responsibilities:

Open/Close store

Ensure store presents to brand standards

Provide authentic customer service experience

Manage stock levels, conduct stocktakes, and replenish inventory

Process and pack online and wholesale orders with quality control

Respond to customer emails and manage returns

Support PR, events, and promotions as needed

What We’re Looking For:

Previous experience in retail operations or customer service

Strong organisational and communication skills

Confident using Shopify, Slack, and Excel

Eye for detail and ability to work independently

Join a supportive and fast-paced team where you’ll play a key role in both store operations and customer experience.

Apply now with your resume and a short cover letter.