About RenewCo Solar

RenewCo Solar is a fast-growing retailer and installer of clean energy solutions, including solar panels, home battery systems, and electric vehicle (EV) chargers. We’re passionate about transforming the way homes and businesses power their lives—helping our customers to save money, reduce their carbon footprint, and embrace a more sustainable future.

At RenewCo, we pride ourselves on delivering a seamless experience from the initial consultation through to post-installation support.

Role Overview

We are seeking a Customer Service & Appointment Coordinator to join our dynamic team. In this role, you’ll be the first point of contact for new and existing customers, focusing on booking appointments for our Solar Energy Consultants, as well as providing friendly and efficient customer service and basic technical support. You will use Salesforce daily to manage customer interactions, update records, and ensure timely follow-ups.

If you excel at multitasking, love helping people, and are motivated to learn about the renewable energy industry, we’d love to hear from you!

Key Responsibilities

• Appointment Scheduling:

• Coordinate and schedule both in-person and virtual consultations for prospective customers.

• Manage consultant calendars in Salesforce, ensuring appointments are booked accurately and efficiently.

• Follow up with leads promptly to confirm appointments, answer pre-meeting questions, and optimise the schedule.

• Customer Support & Enquiry Resolution:

• Provide friendly and professional assistance to customers regarding RenewCo’s solar, battery, and EV charger solutions.

• Handle phone calls, emails, and online chat enquiries, resolving questions or referring them to the appropriate team members.

• Troubleshoot basic technical issues, including guiding customers through simple resets or checking system status.

Salesforce CRM Management:

• Record customer details, interactions, and service tickets in Salesforce.

• Maintain up-to-date contact information, log call notes, create follow-up tasks, and document issue resolutions.

• Generate and review reports to track appointment metrics, open tickets, and follow-up deadlines.

• Collaboration & Communication:

• Work closely with our Solar Energy Consultants, Installation Teams, and Technical Support to align schedules and relay customer details.

• Escalate more complex technical issues or installation concerns to senior technicians or relevant departments.

• Ensure smooth handovers between sales, support, and operations teams to deliver a seamless customer experience.

• Proactive Customer Engagement:

• Monitor customer interactions to identify potential issues or additional needs (e.g., interest in adding battery storage or EV chargers).

• Conduct post-service check-ins to gather feedback and ensure customer satisfaction.

• Assist with occasional administrative tasks for marketing campaigns (e.g., scheduling follow-up calls with leads from events or referrals).

• Product Knowledge Development:

• Stay informed about the basics of solar technology, battery systems, and EV charging solutions.

• Keep abreast of new promotions, government incentives, and company updates so you can accurately advise customers.

Qualifications & Skills

• Customer-Focused Mindset: Genuine passion for assisting customers and resolving their enquiries with empathy and patience.

• Strong Communication: Excellent verbal and written communication skills; able to explain complex or technical information in a clear, easy-to-understand manner.

• Organisational Abilities: Demonstrated skill in multitasking, scheduling, and managing multiple priorities simultaneously without sacrificing accuracy.

• Salesforce/CRM Experience: Previous experience using Salesforce (or a comparable CRM) for logging customer interactions, tracking leads, or managing service tickets is highly regarded.

• Technical Aptitude: Comfortable with basic troubleshooting, plus a willingness to learn about solar, battery systems, and EV chargers; any existing knowledge is a bonus.

• Team Player: Able to collaborate and coordinate effectively with internal teams—Sales, Technical Support, and Operations.

• Adaptability: Thrives in a fast-paced environment where schedules and processes can shift quickly to meet customer needs.

• Education & Background:

• Completion of Year 12 or equivalent qualification required; tertiary studies or relevant certification is a plus.

• Prior experience in a call centre, customer service, or appointment coordination role is preferred (especially in a technical or renewable energy context).

Why Join RenewCo Solar?

• Mission-Driven: Work for a company that actively contributes to sustainability and clean energy adoption.

• Growth Opportunities: We’re expanding rapidly, and you’ll have scope to grow your career in areas such as sales, technical support, or leadership.

• Collaborative Culture: Be part of a supportive team that values cooperation, open communication, and continuous improvement.

• Competitive Remuneration & Benefits

How to Apply

If you’re ready to be part of a company driving the transition to clean energy, we’d love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and interest in RenewCo Solar to

RenewCo Solar is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Join us at RenewCo Solar and help create a cleaner, brighter future—one customer at a time!