Bass Strait Transport is a family-owned business that is part of the De Bruyn Holdings Group. Acquired in May 2019 by De Bruyn's Transport, Bass Strait Transport have grown to become a leading logistics provider in the Trans Bass market, supported by the largest privately-owned transport company in Tasmania.

As part of our ongoing growth, we are currently seeking a Customer Service / Key Accounts Coordinator to join our team at Altona North. This is a key leadership role responsible for overseeing key account administration functions while ensuring the highest standards of customer satisfaction and operational efficiency.

The Role:

As the Customer Service / Key Accounts Coordinator your key responsibilities will include:

Act as the main liaison for major BST customers managing day to day customer service

Providing exceptional service to clients and acting as a key point of contact for escalated enquiries

Overseeing invoicing, account reconciliations, and general accounts support

Monitoring and improving customer service KPIs

Supporting the broader management team with reporting, system improvements, and process enhancements

Liaising with internal departments (transport, operations, and sales) to ensure seamless service delivery

Skills & Experience:

To be considered for this role you will need to have a background in a similar sales role and possess the following experience and skills;

Interstate transport sales experience is essential

A proven self-starter who can work autonomously

Highly organized and with strong attention to detail

Highly skilled knowledge and creating spreadsheets in Microsoft Excel (Word & Powerpoint)

Strong communication skills

Professional appearance and attitude

BST position Offers:

Competitive salary package

Supportive team culture within a growing, reputable logistics business

Opportunities for career progression and professional development

A varied and dynamic role in a fast-paced environment

Join a market leading business, backed by exceptional service with a successful team and family culture.

If you are passionate about customer service / key accounts to succeed in this dynamic role, we would love to hear from you.

Enquiries can be address to Sandra Squadrito

No agencies required.

Only shortlisted candidates will be contacted.

Applications close Friday 30th May 2025