Service Delivery Lead – IT Managed Services | Government Sector

We’re seeking a seasoned Service Delivery Lead to oversee the end-to-end delivery of IT Managed Services to South Australian Government clients. This new and exciting role offers the opportunity to shape service excellence, lead a capable team, and build trusted relationships across the public sector.

About the Role
This is your chance to be a key player in building a high-performing managed services function from the ground up. You’ll drive governance, performance, and improvement while leading a committed team and engaging closely with strategic stakeholders.

What You’ll Do:

• Lead the delivery of high-quality, ITIL-aligned managed services
• Build strong relationships with government clients, vendors, and partners
• Provide leadership across service teams, operations, and improvement initiatives
• Manage escalations, drive performance metrics, and oversee service reporting
• Help recruit and grow a team of passionate IT professionals

What You Bring:

• 10+ years in IT service management, delivery, or operations leadership
• Experience managing services for enterprise or government customers
• Strong communication, leadership, and stakeholder engagement skills
• A passion for people, performance, and continuous improvement
• Deep knowledge of ITIL and service governance frameworks

Why You Should Apply
This is a high-impact role in a growing business where you’ll have the autonomy to shape how IT services are delivered and the support to lead lasting improvements.