Warranty and Service Administrator

• Salary of $65k per year + Super.
• Permanent Full-Time position based in QLD.
• Hybrid work model arrangement.

The Warranty and Service Administration Officer deliver a responsive, and efficient end-to-end coordination of warranty services. They oversee the integrated delivery of warranty support for HVAC products across the Australian and New Zealand markets.

Main Duties/Responsibilities:

• Coordinate with Service Agents, Contractors and customers to prioritise urgent repairs, particularly in critical environments such as hospitals and aged-care homes.
• Follow up on all submitted warranty claims to ensure the Service Agent has contacted the consumer.
• Ensuring all warranty claims are accurately completed before submission.
• Assisting with monthly reports on open and closed warranty claims ensuring transparency and accountability.
• Fostering and developing working relationships with the key stakeholders to ensure the efficient and timely submission of invoices.

About you:

• Extensive experience (2 years +) in warranty processes and procedures, ensuring compliance and accuracy.
• Expertise in customer service, with a specialized skill set in de-escalation and conflict resolution.
• A background in HVAC industry would be ideal.
• Excellent written and verbal communications skills.

Apply Now

If you are a Warranty and Service Administrator looking for a new role, APPLY today and we will be in touch!