Customer Service Officer and Sales development opportunity in Brisbane Southside

Your new company

Are you passionate about delivering outstanding customer service and building strong professional relationships? We're seeking a motivated and detail-oriented Customer Service Officer to join a leading company in South Brisbane. If you're looking for a chance to thrive in a fast-paced environment and advance your career, this is the role for you.

Your new role

As a Customer Service Officer, you'll play a vital role in supporting the Queensland State Manager and ensuring seamless operations. This role focusses on exceptional customer service, sales development, and efficient administrative tasks. You will engage directly with customers, solve queries, process orders, and assist with sales growth through cold calling and lead generation. Collaboration and communication will be your key tools to succeed!
Key Responsibilities:

• Provide exceptional service to internal and external customers via phone and email.
  
• Process customer orders accurately and efficiently.
  
• Maintain clear and thorough records of interactions and transactions.
  
• Coordinate with internal departments to ensure smooth communication and customer satisfaction.
  
• Research potential prospects, generate leads, and cold-call new and lapsed customers to drive sales growth.
  
• Prepare proposals and quotes for clients.
  
• Support the State Manager with administrative tasks and stock-taking activities.
  
• Contribute to team meetings, training, and collaborative efforts.
  

What you'll need to succeed

• At least 2 years of experience in a sales support or sales operations role.
  
• A customer-first mindset, with strong interpersonal and relationship-building skills.
  
• Excellent written and verbal communication skills.
  
• Strong time management, planning, and organisational abilities.
  
• Proficiency in Microsoft Office (Word & Excel) and experience using business systems.
  
• A professional attitude, proactive approach, and dedication to achieving team goals.
  

What you'll get in return

• Competitive Salary: $65,000 per annum + superannuation.
  
• Bonus Opportunity: Earn up to 8% STI bonus based on company performance.
  
• Gain valuable experience in a supportive and team-oriented work culture.
  
• Build your career while engaging with industry stakeholders and growing the customer base.
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.