COMPANY OVERVIEW

Join Our Team!

We take pride in being an Australian-owned and operated company and an emerging leader in our industry. Our success is driven by a passionate and dedicated team, and we’re always looking for talented individuals to join us.

As an importer and B2B wholesale distributor of industrial products, we foster a supportive and dynamic work environment where innovation and collaboration thrive. Our team members are valued for their expertise and commitment to delivering high-level service to our customers.

We believe in our people, if you’re looking to build a rewarding career with a company that values quality, service, and teamwork, this is the place for you.

POSITION OVERVIEW

Join us as a Warehouse and Sales Support Team Member and embrace a dynamic, multifaceted role that integrates hands-on warehouse operations with customer service and sales support.

In this versatile position, you will play a crucial role in our operations, ensuring the efficient flow of goods within the warehouse. Your responsibilities will encompass inventory management, order preparation, shipping, and logistics. Additionally, you will meet production deadlines, assemble components, conduct product testing, and operate small machinery as needed to ensure seamless operations.

You will also be tasked with developing and nurturing strong relationships with both existing and potential customers. This dual role will include providing vital sales support by assisting the sales team with invoicing and customer inquiries, accurately processing orders, tracking shipments, and ensuring the timely delivery of goods. Additionally, you will maintain up-to-date product knowledge to effectively address customer inquiries and offer tailored solutions. Furthermore, you will prepare and issue accurate freight quotations and delivery terms as needed, regularly following up with customers to ensure satisfaction and resolve any issues.

You will support the achievement of sales targets and performance objectives while collaborating with other departments to provide seamless customer service. Additionally, handling customer complaints professionally and gathering market feedback for the sales and marketing teams will be integral aspects of your role.

Key Responsibilities:

INVENTORY MANAGEMENT

Manage all aspects of the warehouse's day-to-day operations, including receiving, dispatching, and storing of goods. Inventory management, order fulfillment, and shipping.

Ensure accurate inventory levels, conduct regular stock checks, and implement measures to prevent stockouts and overstock situations.

Implement quality control procedures to ensure that products are handled and stored properly to maintain their integrity.

Maintain accurate records of inventory, transactions, and other warehouse-related documentation.

Assisting with the loading and unloading of delivery vehicles

Coordinate inbound and outbound shipments, ensuring timely and accurate delivery of goods.

PRODUCTION

Manage the assembly of products and kits

Testing and certification of products.

Operate tools and small machinery.

Continuously evaluate warehouse processes to identify opportunities for efficiency improvements and cost savings.

SALES SUPPORT

Customer service

Inbound telephone and email sales/inquiries

Process customer and supplier orders

Customer invoicing

Work closely with the sales team to ensure timely order processing and resolution of any warehouse-related issues

SAFETY COMPLIANCE

Operate a forklift and other warehouse equipment safely and efficiently.

Follow all health and safety protocols to maintain a safe working environment

Maintain a safe work environment and enforce safety regulations and procedures to minimize accidents and injuries.

Oversee the maintenance of warehouse equipment to ensure they are in good working condition.

Ensuring the warehouse and storage areas are kept clean, organised, and well-maintained

What We’re Looking For:

A proactive and team-oriented individual.

Excellent organisational skills and the ability to multitask.

Previous experience in customer service or warehouse operations is an advantage.

Mechanical aptitude is an advantage for assembly work.

A positive attitude and willingness to learn and grow within the company.

Technical experience within a B2B environment or a strong technical mindset (compressed air or pneumatics experience desirable).

Strong attention to detail and accuracy in performing tasks.

Computer literacy

Physically fit and capable of performing heavy lifting tasks

Safety focused and results driven

Ability to respond to continual changing of priorities

Excellent written and verbal communication skills and rapport-building ability

What We Offer

Job Stability: Recognised organisation with long-term job security.

Supportive Culture: Work with a passionate and collaborative team, for respectful interactions, ethical behaviour and integrity

Opportunities: To grow and develop

Join our growing team and make an impact in a dynamic and supportive work environment!

Please note that only successful candidates will be contacted. Full Australian working rights are required.