Job Title: Front Office Team Leader

Are you a passionate hotelier looking for your next opportunity?

We are seeking a super star Front Office Team Leader to join our small, close knit team. This role is the perfect opportunity for a senior Guest Service Agent who's ready to take their first step into Hotel Management, or an energetic, outgoing Team Leader/Supervisor who's looking for a highly customer service driven role, where you will run the day to day operations of our AM shift.

Shifts will be primarily AM (7AM - 3PM).

About The Capitol Hotel Sydney

Located adjacent to the Capitol Theatre in Sydney and a short walk from Darling Harbour and China Town is The Capitol Hotel Sydney. Having recently undergone a full hotel refurbishment, the hotel features 94 new accommodation rooms & a 40 seat restaurant, housed in a stunning heritage listed building. You can expect something a little more unique than your typical traditional hotel experience at The Capitol Hotel Sydney, with a touch of theatre at every turn.

Imagine yourself at The Capitol Hotel

Stylish, charming, and sophisticated these words describe our boutique hotel. The Capitol Hotel is an artistically designed property, which takes inspiration from The Capitol Theatre next door. Like no other property in Sydney, we are a hidden, exclusive gem in the heart of the CBD.

Key Responsibilities

• Oversee day-to-day operations of the hotel and drive excellence in guest service
• Ensure the team is customer focused, being proactive in identifying customer needs
• Welcome and assist with all guest arrivals, departures and requests
• Actively resolve guest issues and challenges presented on shift, including responding to guest feedback
• Assist the FOM with rostering, training and provide leadership for the greater Front Office team
• Assist Food and Beverage team

Skills & Experience

• Opera Cloud PMS experience will be highly considered
• Previous hotel experience +1 year minimum
• Strong written and verbal communication
• Pride in personal presentation and grooming essential
• Experience training & developing front line staff

About EVT

The Capitol Hotel is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australia & New Zealand.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• Awesome winter and summer savings and discounts at Thredbo
• Rapid career growth opportunities through our EVT network
• Local community involvement, volunteering and charitable giving
• Australia and NZ’s largest and most diverse experiences company

To Apply:

• Cover letter of no more than one-page highlighting why you’re perfect for the role
• CV of no more than two pages outlining key work experiences / history

Only candidates with full-time working rights will be considered.