Benefits

An emotionally healthy workplace. Great for your well-being.

A warm, fun, and social work environment where laughter is welcomed.

Diagonally across from South Melbourne Market in the heart of the suburb. A foodie heaven!

High-end IT systems & super-fast internet maximise your efficiency. Staff training and finely tuned processes take much of the guesswork out of your day.

Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a big sunny kitchen with a coffee machine. All of this adds a nice touch to coming to work.

Plenty of public transport options – just a quick tram ride from the city.

We nurture our staff and provide excellent training, professional development, and an employee assistance program.

Work with some of the loveliest people, including a team of six front desk staff, 16 GPs, and two nurses.

The Ideal Candidate

You’ll be highly organised, proactive, and willing to take initiative and suggest new ideas.

We’d also love it if you have customer service experience and a superhero level of empathy for patients who may not be having their best day.

Please get in touch if you can handle busy situations with the patience of a saint, and may have a warm and energetic personality aligned with the rest of our management team.

Key Responsibilities

Providing an outstanding level of service – you’ll play a vital role in helping patients seamlessly access first-class healthcare.

Leading, supporting, and helping manage our reception team.

Diplomatically dealing with complaints towards mutually satisfying outcomes.

Periodically working on the reception desk, where you’ll greet patients, schedule appointments, process payments, train staff, and maintain records and accounts.

Using your exceptional phone manner to handle and direct all inbound calls and process patient requests.

Maintaining office inventory and kitchen stock by tracking usage, placing orders, and verifying receipt and quality of supplies.

Following up with patients on late payments.

Obtaining medical reports and records from external practices and businesses as required.

Handling incoming and preparing outgoing emails, faxes, and post.

General administrative duties.

Essential Skills and Attributes

Minimum of two years experience in a medical reception or administration role, ideally with some leadership experience.

Experience using Best Practice (preferred) or similar medical software.

IT proficiency with Windows-based software such as Word, Excel, and Outlook.

Excellent interpersonal and communication skills (written and verbal).

Be highly detailed and a great multitasker.

An ability to work productively in a team environment or independently.

An ability to develop and communicate procedures and processes.

Experience communicating with a diverse range of people.

High-level prioritisation and organisational habits.

A willingness to learn new skills on the job.

An understanding of medical terminology is desirable.

To be considered for the position, you must:

Hold a current Working with Children Check.

Have some customer service experience.

Have a recent National Police Check or be willing to apply for one.

Be an Australian citizen or permanent resident, or a New Zealand citizen.

Click the APPLY button for the opportunity to join a great team.

Please note: We’ll only consider applications that include a cover letter & CV. We’ll only contact shortlisted applicants.

** WE WON’T RESPOND TO RECRUITMENT AGENCY ENQUIRIES **