As a Customer Service Representative, you'll be ensuring our customers get the exceptional service they deserve. Whether it's handling inquiries or managing policy updates, you'll be the face of our customer-centric approach. Plus, if you thrive in a sales-focused and reward driven environment, this role is perfect for you.

The role

• Onsite and full time, with no insurance experience required as full paid training provided
• Answer general inquiries, amending existing policies, and setting up new ones
• Provide outstanding service to our new and existing clients
• Promote the perks of our products and services to current and new customers
• Actively listen and tailor policies to meet customer needs
• Work towards sales and performance targets

About you

• Passionate about delivering exceptional customer experiences
• Outstanding communication skills
• Drive to succeed in a sales-focused role
• Adaptability, resilience, and eagerness to learn
• Confidence and a positive attitude

Don't tick every box? No problem.

We understand that many skills are transferrable, and your character, passion and dedication to excel, might be just when we're looking for!

About Youi

At Youi, we balance professionalism with a healthy dose of fun. We take our business seriously but not ourselves. We challenge the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ.

What we offer

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist and car detailing
• End of trip facilities
• Casual dress code

Ready?

If so, we are keen to hear from you! Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story.