About Us:

Aerial Capital Group have been providing Transport services to the Canberra Community for over 60 years. The only company in Canberra able to offer a total transport solution, our fleet includes Buses, Limousines and Taxis. We pride ourselves on the quality of our vehicles the professionalism of our drivers and our ever-evolving technology.

About the role:

We are seeking a highly organised and customer-oriented individual to join our team as an Operations Assistant. In this role, is a vital link between our taxi fleet, customers and management, ensuring smooth operations and effective communication. The primary responsibility is to establish and maintain positive relationships with drivers, customers, and other relevant parties, while also addressing any concerns or issues that arise. The ideal candidate must possess excellent interpersonal skills, a strong attention to detail, and be an excellent team player

The Responsibilities:

• Establish and maintain positive relationships with taxi drivers, customers and management.
• Communicate with drivers and operators to provide updates on policies, procedures, and any changes in regulation.
• Collaborate with Operations Manager to develop and implement strategies to improve driver satisfaction, retention, and overall fleet performance.
• Respond promptly and effectively to customer inquiries or complaints, taking appropriate action to resolve issues and ensure customer satisfaction.
• Assist in the development and implementation of marketing and promotional activities.
• Provide information and training to customers on available booking platforms
• Maintain accurate records and documentation
• What you need to succeed:
• Excellent communication and interpersonal skills to build relationships with both internal & external customers.
• Attention to detail – essential for maintaining a customer database, systems, document management and contract administration.
• Excellent verbal and written communication skills.
• The ability to problem solve and resolve complaints.
• A passion for using technology to enhance every customer experience.
• Satisfy all 'suitable person' requirements and undergo a Police Check.

Please include a cover letter and a current resume with your application.

Applications close 24 December 2024