Are you looking for a change in career?

Alex Fraser are looking for a high-energy Customer Service and Dispatch Agent to service our growing business, selling recycled products from our Victorian and Queensland facilities.
Based in Derrimut Head Office, you will be responsible for our customer calls and allocations of aggregate and roadbase materials.
Previous experience in a call centre or customer service is favourable, but not necessary.

In your new role, you will:

Work in a team of 8, across Melbourne and Brisbane, using software to co-ordinate the dispatch of recycled concrete, aggregates and road base products.

You will work closely with our Transport and Logistics team as well as Key Account Managers, confirming orders, responding to general enquiries, and allocating trucks to the schedule.

There are 3 x shifts that are rostered to cover between 6.30am - 4:00pm, Monday-Friday.

Your roster will also include up to 2 x half say Saturdays p/month, which are paid additional to salary.

You will be responsible for incoming customer calls from our Victorian and Queensland customers.

You will be responsible for coordinating up to 50 trucks, so it is important you enjoy dealing with customers, drivers and solving a moving puzzle!

You must have experience with telephone-based logistics, high level Microsoft skills (MS Excel, Outlook) and high-level numeracy. Experience with aggregates, construction materials or concrete is desirable but not essential.

This role is a great fit if you have:

Previous experience in the construction industry preferred but not essential.

The ability to quickly develop product/industry knowledge.

Superior communication and customer service skills.

A high level of emotional resilience and a positive attitude.

Strong presentation, negotiating and influencing skills.

A positive and influential presence in building strong and effective relationships with key internal and external stakeholders.

Ability to work productively with solution orientated mindset.

Ability to work well under pressure.

What we offer:

An attractive remuneration package.

Company laptop.

Resources to work remotely as required.

Ongoing career and development opportunities.

Next Steps:

Once you have applied, shortlisted candidates will be invited to conduct a short video interview (or phone) so that we get to know a little bit more about you. Once you have been sent the video link, you will have 3 days to complete it. Any incomplete videos will not be put through to the next stage.

Successful candidates from the video/phone interview will be invited to attend a recruitment session on Wednesday 14 May at 10am, where you will gain knowledge about the role, our company, and a final interview at the conclusion of the day.

Successful candidates will be required to complete a pre-employment medical but could be onboard with us by the end of May!