About Rehab Hire?

Rehab Hire is Melbourne’s leading medical equipment healthcare company. We supply equipment and services to over 2,000 clients including, aged care facilities, hospitals, and community services in metropolitan Melbourne.

We specialise in the supply and prescription of complex rehabilitation equipment and are committed to ensuring our patient's equipment needs are not only met, but our service standards are the best Australia wide.

About the Role:

We are growing our Customer Service team so we can better support our customers in their time of need. We have multiple positions available at our Port Melbourne office.

Your day to day duties will include

Assisting customers with their queries, which can be received/replied to via phone, email, web chat or face to face

Processing of equipment orders to support our equipment delivery team

Liaising and supporting allied health staff, nurses, patients, and families with ordering/collection/product suitability and availability

Directing inbound calls/emails to our sales, logistics, warehouse and NDIS/DVA teams

Filing, creating, and maintaining spreadsheets and documents (MS Office suite)

Collaborating closely with team members and other departments to resolve issues and streamline service delivery.

Fast-paced team setting, consistently meeting deadlines and contributing to team success.

Other duties as required as part of the customer service team.

About You:

The successful applicant must have at least 2 years’ experience in a customer service or call centre type role.

We are looking for friendly and engaging people

with a passion for people and developing beneficial relationships with our clients and internal teams

who are friendly and genuinely enjoy communicating with and assisting our clients

with a professional and polite verbal and written style

with the ability to multitask, prioritise, and work under pressure in a fast paced environment

with a curious mind and passion for learning

who are able to adapt quickly to new systems, processes, and product updates to maintain service excellence.

who have Intermediate skills (at a minimum level) on the Microsoft Office 365 platform

who are self driven and highly motivated with a strong attention to detail

who are highly organised with a passion for customer service.

If you have work experience in the disability, healthcare or community services sectors, you are encouraged to apply, however this is not essential.

Why is Rehab Hire a great place to work?

Did you know that the healthcare sector is one of the fastest growing sectors in the world?

If you join Rehab Hire, you will be joining an industry that offers excellent long term career prospects, in a business with exceptional job security and a strong history of promoting within.

If you want to learn more about us, Please see our website: https://www.rehabhire.com.au/about-us/

Salary: $65,000 + superannuation

Location: Port Melbourne

Hours : 8.30 a.m. - 5.00 p.m. Monday to Friday

You will also enjoy

free parking – no more public transport or parking expenses!

an employee recognition program

ongoing product, systems, and customer care training

a dedicated and committed management team that is always looking for ways to improve and to guide and mentor you to reach your fullest potential.

At Rehab Hire we believe that it is our differences that connect us as a team.

We are proud to be a workplace that supports diversity, inclusion, and equality for all. We celebrate our differences and encourage you to be who you are.

We believe that anyone can change the world!

To submit your complete application, please provide a cover letter to tell us about your experience along with your up-to-date resume. If you have been shortlisted, we will call you to conduct an initial telephone interview.