Elders Insurance, operating for over one hundred years, is one of Australia’s largest regional and rural insurance services and operates an agency network distributing general insurance products to regional and rural clients. We have established a solid reputation as a trustworthy, reliable, and customer-focused insurer specialising in business, farm, personal, fleet, and commercial motor insurance.

Due to our growth and expansion throughout the region, Gunn Insurance Group trading as Elders Insurance Fraser Coast, has excellent opportunity for an Insurance Sales Support Officer/Account Executive. Being a Sales Support Officer (SSO) is more than just a desk job; it's a career with the opportunity to build knowledge and skills, while creating meaningful relationships. Our SSO's are at the forefront of all our customer interactions, focused on understanding our client's needs to ensure inquiries are expertly addressed in a timely manner.

Some of your responsibilities will include but not limited to:

Being the key point of contact for our customers, providing high-level customer service by responding to enquiries, addressing, and action client requests, and redirecting to members of the team when needed;
Provide excellent administration assistance to the team to ensure that our clients are well supported including:
Preparation, supply, and communication of accurate information and documentation
Providing accounts support through cash handling and receipting
Processing of policies and adjustments; and
Reviewing claims information and assisting clients as required;
Maintaining the integrity of data to ensure accurate reporting and policy processing.

Why choose us?

As a privately owned franchise, our culture is family-centric so you can achieve a true work-life balance. Our benefits include:

Lucrative salary package

Flexible working options to support your ability to be there for the important moments with your family

Learning, Development, and career progression opportunities.

Whilst experience in the industry would be beneficial, it is not essential. All necessary training will be provided to the successful applicant.

Ideally, you will possess the following:

A positive attitude and a willingness to learn

Outstanding time management with the ability to manage competing priorities and deadlines

Excellent written and verbal communication skills, and the ability to establish and maintain lasting relationships with our clients and team

What we need

Ability to obtain a satisfactory police check and ASIC clearance

Prepared to obtain industry-standard accreditations, including Australian Financial Services Reform Act 2001 (AFRA) Tier 1 Accreditation.

If you're ready to take the next step in your career and contribute to the success of a respected organisation, we would love to hear from you.

Written or e-mailed applications including a covering letter and CV should be sent to:

Talara Taylor; [email protected]

Executive Assistant

Gunn Insurance Group Pty Ltd

PO Box 1641

Port Macquarie

02 6773 8200

Telephone enquiries, including a request for a position description may be directed to:

James Gunn on 0418 626 868.

Applications close Sunday 18th May 2025

*Only shortlisted candidates will be contacted